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unit1 final draft

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In my opinion communication is important, not only in my everyday life, but as well in my professional life too. Communication affects the quality of the service we offer to our clients or in other ... words service users. It affects the quality of team work, as it is connected with the service user. Good practice of communication brings comfort and trust to our service users. There are different types of communication skills which we need to possess, for example verbal, non-verbal etc. All these skills help us to ensure that our professional practice meets the needs of our service user. 1.1. Communication is a process in which people verbally or non-verbally share information and ideas. Verbal communication is the use of sounds and words to express yourself. Non – verbal communication controls relationships and can support verbal communications in many situations. Individuals from different backgrounds are using non – verbal communication differently, which can affect the nature of interpersonal communication. People from different countries and cultures use different body language and signs, which could be a barrier or could help overcome barrier. It all depends on situation and rules might be different in each case. Non – verbal communication types: • Body language; • Hand movement; • Eye contact; • Facial expression; Sometimes when verbal communication conflicts with non – verbal communication is really important to observe the opponents body language, facial expressions as it might give you a clue of what is happening [ CITATION Phu15 \l 2057 ]. If we look at Anna's case, we can see how important non – verbal communication is, because she couldn't talk, but you could see that her one side of her face drooped, and she lost control of her bladder, and she couldn't sit upright in chair. All this things give us clues of what is happening with our patient. [Show More]

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