RNSG-120 Exam 2 REVIEW INTRODUCTION TO NURSING Chapters 6, 7, 8, 9 and 11

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Craven – Chapter 6 – Communication in the Nurse-Patient Relationship–8 items · Types of communication • Written communication: Conveys information through written word • Verbal communica... tion: Conveys information through spoken word • Nonverbal communication: Conveys information through gestures, facial expressions, posture, space, appearance, body movement, touch, voice tone and volume, and rate of speech • Metacommunication: Communication about the communication · Nurse advocacy • Advocacy: Taking the patient's side is the basis for communication with patients. · Empathy, compassion fatigue: Empathy encompasses the ability to look at things from another's perspective to walk in his or her shows and to be able to share the essence of that understanding through verbal and non verbl communication. Empathy is a complex process. The nurse must: ● Have enough knowledge and experience to perceive the patient's perspective accurately ● Feel secure enough not to be intimidated if the patient experiences a situation differently ● Feel comfortable enough to be able to imagine what a situation might be like for someone else while remaining outside that situation to maintain objectivity ● Convey to the patient that the nurse perceives the patients feelings, thoughts, and experiences accurately. · Concepts of the Johari window • Can assist in the development of self-awareness by making an individual’s word portrait in four areas: [Show More]

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