CSA Service Now Practice Test Questions and answers. Rated A+. Updated Version.

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CSA Service Now Practice Test Questions and answers. Rated A+. Updated Version. _________ contains information about data type, character limit, default value, dependency, and other attributes o... f a field. a) System Definition b) Variables c) Task Table d) System Dictionary - ✔✔D. System Dictionary __________ is a specific type of catalog item that allows end users to create task based records. a) Service Portal b) Record Producer c) Service Catalog Item d) Create Incident Form - ✔✔b) Record Producer How are users related to roles or groups? a) No relation b) None c) Many to many relation d) one to many relation - ✔✔d) one to many relation _________ determine relationships between fields displaying an import Set to fields in an existing table a) Auto map matching fields b) Import Set c) None d) Transform Map - ✔✔d) Transform Map Roles control access to features and capabilities in applications and modules a) Groups b) Users c) ACL d) Roles - ✔✔d) Roles T/F: Base system tables can be deleted True False - ✔✔False What's the name of text indexing search engine ? a) Zing b) google search c) Global search d) Record Search - ✔✔a) Zing How do you change the sort sequence of fields or tasks? a) Modify Order Field b) Changing sort Sequence c) Re arrange fields d) Edit Table fields - ✔✔a) Modify Order Field Multiple choice, single line text and select box are what type of elements in ServiceNow? a) Field Types b) None c) Value Types d) Variable Types - ✔✔d) Variable Types A ________ is a form element used to display information that is not a field in the record a) Views b) Formatter c) Forms d) List View - ✔✔b) Formatter The manager is going to be out of town and needs to have a supervisor approve while he/she is out of town. What would he/she utilize in ServiceNow? a) Email Notification b) Approval c) None d) Delegate - ✔✔d) Delegate T/F: The list editor allows users to edit field values directly from a list without navigating to a form. True False - ✔✔True A condition consists of in Condition Builder a) Field > Value > Operator b) Field > Value c) Field > Operator > Value d) none - ✔✔c) Field > Operator > Value What is a record? a) a column in a table b) None c) Value in a table d) a row in a table - ✔✔d) a row in a table Use _________ to restrict the data that is selectable for a reference field a) Dictionary Entry b) reference lookup c) Reference Qualifiers d) Relation Qualifier - ✔✔c) Reference Qualifiers What is a measurement of the set amount of time for task to reach a certain condition? a) Total Elapsed Time b) SLA c) Metrics d) OCA - ✔✔b) SLA If importing data, how do you avoid importing duplicates? a) sys_id b) Record Number c) None d) Using coalesce field - ✔✔d) Using coalesce field What is the Cl relationship table? a) cmdb_ci b) None c) cmdb_rel_ci d) cmdb_ci_rel - ✔✔c) cmdb_rel_ci FREE POINT - ✔✔FREE POINT (SELECT ALL THAT APPLY) You can find below Components in Workflow welcome screen a) New workflow Button b) Conditions c) Palette Tabs d) List display flters - ✔✔a, c, d Which feature will help you in testing what different users can do in the system and perform actions for them if needed a) login as an another user b) Impersonate user c) none d) test user profile - ✔✔b) Impersonate user We use _______ in forms to group related fields together. a) |-split-| b) Sections c) Form Layout d) Form designer - ✔✔b) Sections Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow? a) Related Lists b) Order Guides c) Request Types d) Variable Types - ✔✔d) Variable Types T/F: You can draw multiple transitions from the same activity condition if the activity executes concurrently True False - ✔✔True What controls enable administrators to set mandatory and read only states for fields and can be used to enforce data consistence across applications? a) Data Policy b) Business Rule c) Client Scripts d) UI Policy - ✔✔a) Data Policy Field ACL rules are processed in the following order: a. Match the table and field name. For example, incident.number. b. Match the parent table and field name. For example, task.number. c. Match any table (*) and field name. For example, *.number. d. Match the table and any field (*). For example, incident.*. e. Match the parent table and any field (*). For example, task.*. f. Match any table (*) and any field (*). For example, *.*. a) a,b,c,d,e,f b) b,e,c d a c) c,b,e,f,a,d - ✔✔a) a,b,c,d,e,f Use _______ to retain timing information for an SLA when a task record changes a) Retroactive start b) Start Condition c) Retroactive pause d) Set start to - ✔✔a) Retroactive start How to customize instance appearance a) CSS b) UI Properties c) Changing Views d) UI Pages - ✔✔a) CSS These are report types (SELECT ALL THAT APPLY) a) Spline b) List c) Pareto d) Chart e) All are correct - ✔✔a, b, c ______ is a toolbar on the left side of the screen which provides quick access to features such as bookmarks and flyout windows a) History b) Bookmarks c) The Application navigator d) The Edge - ✔✔d) The Edge T/F: LDAP will store user passwords True False - ✔✔False What is a metric? a) Metrics are viewed in ServiceNow by going to Metrics I Definitions b) An example of a metric is that it could measure the effectiveness of the incident resolution process by calculating how long it takes to resolve an incident. c) Measures data over time to show past history d) A metric is used to measure and evaluate the effectiveness of IT Service Management process - ✔✔d) A metric is used to measure and evaluate the effectiveness of IT Service Management process T/F: UI action on the Task table will be applied to Incident table as well True False - ✔✔True ACL ( Access Control Rule ) is a part of which security a) Compliance security b) Contextual security c) Physical security d) None - ✔✔b) Contextual security Below is a custom table in a global application a) a_studentlist b) studentlist_l c) task table d) u_studentlist - ✔✔d) u_studentlist Users records are found in ______ table a) [User] b) [sys_user] c) [employee_list] d) [sys_id] - ✔✔b) [sys_user] What is SaaS? a) Software as a Service b) Software as a Solution [Show More]

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