Critical_Thinking_in_Action.edited.docx Critical Thinking in Action Capella University

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Critical_Thinking_in_Action.edited.docx Critical Thinking in Action Capella University Critical Thinking in Action The intent of this paper is to discuss how businesses use critical thinking skill... s to influence their overall business strategy. Developed by the U.S Army War College in the 1980s (Giles, 2018) to help military officers make decisions to address the uncertainty and complexity of the post-cold-war world. It is a critical thinking tool Since then it has been embraced by business strategists worldwide. VUCA is an acronym used to describe a framework for decision making designed for the modern world. VUCA stands for volatility, uncertainty, complexity, and ambiguity. It provides a departure from traditional linear thinking that assumes stability with predictable outcomes that are simpler and clearer to understand. Each element falls along a spectrum of how much is known about a situation and how well the results of decisions or actions can be predicted. (Bennett, 2014) While VUCA is often used to describe negative clouds on the horizon type scenario VUCA can be used to describe both positive and negative situations. Panera Breads Mosh Pit Problem In 2010 Panera Bread Co., a fast-casual restaurant chain had reached a turning point in its growth where its success in driving customers to their brand was starting to impede its future. Customer demand had increased beyond their capacity to serve them in a timely manner. Customers were having to wait in line for up to 8 minutes just to place their orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . . [Show More]

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