HUM115_v9_wk5_Reflection_Template__1_.docx Critical Thinking Scenario HMU/115 “ Critical

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HUM115_v9_wk5_Reflection_Template__1_.docx Critical Thinking Scenario HMU/115 “ Critical Thinking in Everyday Life Critical Thinking Scenario A lot of customers are complaining about failing of ... printers just after the warranty period is over. Currently the warranty period for the printers is 12 months. But many customers are complaining within a month after warranty period is over. The data shows that. Also, the data shows that the customer with failed printers bought a replacement from the company. If warranty policy is changed then that will be of much help for the customers. Sally, a 34-year-old woman, works for a small printing company in customer service department. She feels that the warranty period of printers should be increased from 12 months to 18 months as a lot of customers are complaining about the printers about 12 months. She thought to share her view to her manager so that the customers could get help. She also knew the friction inside the company. She told the manager about customer™s pain and her point of viewpoint to increase the warranty period from 12 to 18 months. She kept her proposal with evidence supporting her argument. But her manager instead of listening to her blamed her for coming late. So, she decided to talk to higher management and the management agreed with Sally™s proposal and the warranty get extended. Elements of Critical Thinking When the elements of critical thinking are applied to a situation, the outcome is usually positive because it means all issues have been identifie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . . [Show More]

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