USPS Exam 421 Window Clerk Practice QUESTIONS AND ANSWERS ALL CORRECT(100%)

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USPS Exam 421 Window Clerk Practice USPS Mission Correct Answer: Provide, trusted, affordable, universal 24-Hour Clock Correct Answer: Improve effectiveness through standardization & innovatio... n. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods Correct Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC Correct Answer: Automated Postal Centers Automated Postal Centers Correct Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile Correct Answer: Determines operational startup & staffing. CET Correct Answer: Critical Entry Time Clearance Time Correct Answer: Mail is cleared for dispatch. 18:00 Correct Answer: Carriers in from street. 20:00 Correct Answer: 80% of collection mail should be cancelled at the P&DC. 23:00 Correct Answer: Out of primary processing. 24:00 Correct Answer: Secondary Operations Complete 04:00-09:00 Correct Answer: Distribute to DDC/DDU 07:00 Correct Answer: 100% of DPS 2nd pass complete. Core Responsibility Correct Answer: Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet Correct Answer: Online resource to find handbooks, manuals, publications. Directives Correct Answer: Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM Correct Answer: Domestic Mail Manual Domestic Mail Manual Correct Answer: DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM Correct Answer: International Mail Manual International Mail Manual Correct Answer: IMM - Mailing conditions for each country, also includes a list of countries. ASM Correct Answer: Adminstrative Support Manual Administrative Support Manual Correct Answer: Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM Correct Answer: Postal Operations Manual Postal Operations Manual Correct Answer: Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM Correct Answer: Employee & Labor Relations Manual Employee & Labor Relations Manual Correct Answer: Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 Correct Answer: Field Accounting Procedures AS or MS Correct Answer: Handbook ID for Administrative Support Manual (ASM) DM Correct Answer: Handbook ID for Domestic Mail Manual (DMM) EL or P Correct Answer: Handbook ID for Employee & Labor Relations Manual (ELM) M Correct Answer: Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO Correct Answer: Handbook ID for Postal Operations Manual (POM) Publications Correct Answer: Primarily for public, marketing and mail guidelines. Postal Bulletin Correct Answer: Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms Correct Answer: Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 Correct Answer: Information regarding directives and forms catalog. #1 Business Goal Correct Answer: Strengthening customer relationship. Value, Exceptional Service, Reliability Correct Answer: Will increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship Correct Answer: Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers Correct Answer: Better value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services Correct Answer: Priority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select Correct Answer: Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service Correct Answer: Consumer return merchandise. International Mail Correct Answer: Service to over 180 countries. Includes FC, GXG, PM, PMEI. GXG Correct Answer: Global Express Guaranteed Global Express Guaranteed Correct Answer: 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46" x 35" x 46", combination length and girth of 108" Priority Mail Correct Answer: 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8. Priority Mail Express Correct Answer: 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS. Mailing Services Correct Answer: First Class, Periodicals, Standard, Package Services First Class Correct Answer: Up to 13 oz, 2-3 day delivery. Periodicals Correct Answer: Newspapers, magazines, journals, newsletters. Standard Correct Answer: Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail only. Media Correct Answer: Educations materials: Books, film, manuscripts, CD, DVD Library Correct Answer: To/from libraries, schools Bound Printed Matter Correct Answer: Permanently bound: catalogs, phone books. BMEU Extra Services Correct Answer: Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt [Show More]

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