NHA CMAA, CMAA CERTIFICATION TEST QUESTIONS WITH 100% CORRECT ANSWERS

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When a medical administrative assistant makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed? A) Evaluate th... e continuing education units value B) Determine the conference enrollment deadline C) Calculate the expense of the conference D) Distribute the travel itinerary Correct Answer Distribute the travel itinerary A physician is called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is the most appropriate way for the medical administrative assistant to manage the patients? A) Try to reschedule the appointments before the patient's leave B) Have the patients wait until the physician returns C) Tell the patients that cannot be seen today D) Have the patients call back to reschedule Correct Answer Try to reschedule the appointments before the patient's leave After opening a report from a patient's precious provider, which of the following is the medical administrative assistant's next step? A) File the report in the patient's chart B) Return the report to the provider who supplied it C) Make a copy of the report to give to the patient D) Give the report to the patient's current provider for review Correct Answer Give the report to the patient's current provider for review Several patient's cancel their appointments for the day. Which of the following is the first action for the medical administrative assistant to take? A) Call the last patient of the day and see if he can come in earlier B) Contact patients who are on the waiting list C) Bill the patients for the missed appointments D) Document patients as no-shows Correct Answer Contact patients who are on the waiting list In order to maintain an accurate record of medical practice payments, medical administrative assistants should never enter all payments made by the facility into A) an accounts payable ledger B) a disbursement journal C) a software management program D) an accounts receivable ledger Correct Answer a disbursement journal When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the medical administrative assistant take? [Show More]

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