Postal Exam 421 SSA ACADEMY 2023

Document Content and Description Below

What is the IMM Ans- International Mail Manual How often is the Postal bulletin printed Ans- Bi-weekly What is undeclared HAZMAT Ans- potentially hazardous material that has NOT be deemed as such by... the customer. Can an SSA assist in sealing a REGISTERED parcel? Ans- NO! An SSA can not assist with the sealing of ANY item or parcel. What are the 5 sections of the 1412? Ans- Unit info/name Stamp accountability Receipts Disbursements Sig block What is declared HAZMAT? Ans- Hazardous materials that the customer has declared. The DMM is used for regulations, info and SOP for what type of mail? Ans- Domestic What does PACT stand for? Ans- Prevent All Cigarette Trafficking Priority Mail includes what denomination of insurance? Ans- $50 What is the Maximum weight for LFRB internationally? Ans- 20 lbs Whose face appears as the watermark on money orders? Ans- Benjamin Franklin What is the minimum size for domestic 1st class letter? Ans- 5" x 3.5" x .007" What is the maximum dutiable value for an item being shipped internationally with 1st class mail services? Ans- $400 Which form of identification is NOT accepted by USPS? Ans- Social security card Can a non-postal money order be used to PAY for products and services offered at USPS? Ans- YES Can non-postal money orders be CASHED at USPS? Ans- NO What is the minimum amount of days that mail can be held? Ans- 3 What is the maximum amount of days mail can be held? Ans- 30 What helps measure retail performance? Ans- RCE POS What must a Postal inspector obtain before inspection of a parcel? Ans- Federal search warrant What are the 3 processing categories of parcels? Ans- machinable non-machinable irregular what is special handling? Ans- Provides preferential processing during transit but not during delivery. What are the characteristics of a FLAT Ans- Uniformly thick flexible square Why is maintaining the sanctity of the mail one of the core responsivities of the Postal Service Ans- It instills customer confidence What chart is used to calculate pricing for PME PM and retail ground? Ans- zone chart What premium service is used for individuals or companies that have more mail each day then the largest box will hold? Ans- Caller service What products are offered to provide the best value to the customer? Ans- premium products You have a successful transaction when the SSA does what? Ans- makes an informed mutual decision with the customer on products or services. what is the minimum amount of time a customer can use premium forwarding? Ans- 2 weeks what is the maximum amount of time that a customer can use premium forwarding? Ans- 12 months How long is a change of address valid for? Ans- 12 months the mail is forwarded with an additional 6 months where mail is returned to the sender with the new address affixed. What is the included amount of insurance for PMEI? Ans- $100 for document reconstruction $200 for gifts/merch Contract postal unit Ans- not operated by postal employees but off the same products and services CDU Ans- Customer Display Unit mPOS Ans- Mobile Point of Sale lobby assistants use this device to improve the customer experience, as well as make it easier to assist customer and reduce WTIL SSK Ans- Designed to process up to 80% of transactions normally handled at the retail counter WTIL Ans- Wait Time in Line EMV Ans- Euro pay, Mastercard, Visa Chip cards What year was the first postage stamp issued Ans- 1847 Postal Bulletin Ans- the official source of updates to postal policies and procedures including lost/stolen money order list and the bad check list. How often is the postal bulletin issued? Ans- bi-weekly Media mail may not contain what? Ans- advertising What value of insurance is included with PMI? Ans- $100 for Document reconstruction $200 for Gift/Merchandise What is the maximum declared value for a 1st class international package services? Ans- $400 What time frame can customers utilize premium forwarding service? Ans- 2 weeks - 1 year What is the maximum LxG for USPS retail ground Ans- 130 inches How long is 1st class mail forwarded? Ans- 12 months What process does the receiver use to facilitate communication and enhance performance? Ans- Active listening Is insurance included in all of the shipping services? Ans- No what are the 5 sections of the PS FORM 1412 Ans- Unit Info Receipts Stamp Accountability Disbursements Signature Block What 2 AIC's are always the same? Ans- 400/800 What does AIC stand for? Ans- Account Identifier Codes What does the PS Form 1412 do? Ans- Provides a running record of receipt controls, stamp accountability, and cash retained. What only bears stamps as postage, weighs more than 13 oz and was not presented at aa retail counter Ans- Anonymous Mail What does BSA stand for? Ans- Bank Secrecy Act What is our money by wire program called? Ans- Dinero Seguro/ Sure Mone [Show More]

Last updated: 1 year ago

Preview 1 out of 8 pages