CPSS Optho Exam 89 Questions with Verified Answers,100% CORRECT

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CPSS Optho Exam 89 Questions with Verified Answers Which of the following telephone techniques will help create a positive image for the practice? - CORRECT ANSWER - Implement a two-ring rule. Alwa... ys make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? - CORRECT ANSWER -Placing mirror on desk -Use positive language -Replace negative thoughts with positive ones It is best to use which of the following actions if you are on another call which the telephone rings? - CORRECT ANSWER Ask permission of the existing caller to be placed on hold while you answer the other telephone Which of the following are traits of successful telephone staff? - CORRECT ANSWER -Putting a smile in one's voice -Being honest and sincere with all callers The basic components of effective telephone communication include which of the following: - CORRECT ANSWER -Answering the telephone -Transferring calls -Placing calls on hold If the recipient of a call is on the phone, it is best to alert them that a call is holding; they may be expecting a call - CORRECT ANSWER True If you call a patient and reach their voice mail, it is best to only leave your name and phone number - CORRECT ANSWER False A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent or unenthusiastic - CORRECT ANSWER True Which of the following is most important to meet patients demands and be successful in today's highly competitive market? - CORRECT ANSWER Respond to patients question's, concerns, or complaints with a positive and professional attitude. In most cases, the patient's initial encounter with the practice is: - CORRECT ANSWER By telephone An eye care provider licensed to diagnose and treat diseases of the eye, but unable to perform invasive eye surgery is an: - CORRECT ANSWER Optometrist The most commonly performed eye surgery is: - CORRECT ANSWER Cataract Surgery An eye care provider licensed to diagnose and treat diseases of the eye and perform invasive eye surgery is an: - CORRECT ANSWER Ophthalmologist Office surgical suites, outpatient surgery centers, and hospital-based outpatient surgery centers are all types of surgical suites and facilities - CORRECT ANSWER True Which of the following procedures is a common treatment for dry eyes? - CORRECT ANSWER Punctual Occlusion Instructions as to insertion, removal, and care of contact lenses are usually given by _____ staff - CORRECT ANSWER Ancillary An eye care professional licensed to fabricate and dispense eyeglasses is an: - CORRECT ANSWER Optician Minor surgical procedures have a 90-day postoperative period and are most commonly performed in ambulatory surgery centers - CORRECT ANSWER False Devices prescribed to correct refractive errors are: - CORRECT ANSWER Glasses and Contact Lenses Major surgeries are most commonly performed in: - CORRECT ANSWER A certified surgical facility An A-Scan is a piece of ultrasound equipment used to: - CORRECT ANSWER Measure the length of the eye to assist in calculating the power of an intraocular lens for cataract surgery Refractive surgery services can be provided either in the doctor's office, in a separate refractive laser center, or in an ambulatory surgery center - CORRECT ANSWER TRUE A lensometer is used to: - CORRECT ANSWER Measure the patient's current spectacle prescription PACU is an abbreviation for: - CORRECT ANSWER Post anesthesia care unit A phaco instrument is used in what type of surgical procedure: - CORRECT ANSWER Cataract surgery An auto refractor is used to: - CORRECT ANSWER Help determine the eyeglasses prescription An ambulatory surgery center is an outpatient facility that provides the ability to perform all types of eye center surgery, regardless of the nature of the procedure. - CORRECT ANSWER False The ancillary testing room is used for: - CORRECT ANSWER Diagnostic testing (a-scan, b-scan ,and corneal topography) Which of the following lasers is used to perform refractive surgery: - CORRECT ANSWER Excimer Laser The Snellen acuity chart is used to: - CORRECT ANSWER Measure visual acuity using various sizes of letters visible to the normal eye To start the exam, an ophthalmic assistant or tech performs pre-testing in preparation for the physician's eye exam - CORRECT ANSWER True An optical finishing lab is a facility that is used to assemble patient's glasses - CORRECT ANSWER True A visual field instrument is used to document abnormal defects in a patient's central and peripheral vision - CORRECT ANSWER True Once all clinical activites are done, the patient completes the check-out process which includes: - CORRECT ANSWER -Scheduling the next appointment -Payment for the eye exam After the initial patient registration process is complete, the patient is asked to: - CORRECT ANSWER Have a seat in the patient reception area When dealing with unhappy patients, always apologize, even if you do not agree with their point of view - CORRECT ANSWER True A team is a group of people who work together in an ophthalmic practice. It is automatically a team because all of the team members are employed by the practice. - CORRECT ANSWER False Ethical treatment of patients depends on fair treatment of patients without regard to race, religion, finanical status sex or ethnicity - CORRECT ANSWER True The primary goal of the ophthalmic practice should be to: - CORRECT ANSWER Provide quality medical eye care for patients Which of the following IS NOT a responsibility for a staff member in providing quality customer service? - CORRECT ANSWER Interrupt patients when they talk too long because the practice is running behind While of the following are examples of excellent customer service? - CORRECT ANSWER -Smile, make eye contact, and address patients by name -Be a good listener -Be courteous When communicating with patients, openly express your feelings, even if they are negative - CORRECT ANSWER False many patients change physicians because of dissatisfaction in their treatment by the physician and/or staff members - CORRECT ANSWER True If a coworker is consistently late for work, the most professional employees will: - CORRECT ANSWER Continue to show up for work on time, or even a bit early When telling jokes in the workplace, the best policy is to - CORRECT ANSWER None of the options. (AKA no jokes) Which of the following is the most professional example of clear and concise communication? - CORRECT ANSWER "I appreciate the feedback and will take it into consideration." Which of the following is NOT a possible employee benefit to exercising professionalism? - CORRECT ANSWER The right to leave work early every day Professionalism can be defined as: - CORRECT ANSWER An ongoing process If you are listed in a "cc" field, generally you - CORRECT ANSWER Are not expected to reply Proofreading and editing your email before sending allows you to: - CORRECT ANSWER -Edit awkward sentences -Remove unnecessary words -Check tone -Add missed punctuation (All of the above) Overuse of ___ can result in your email ending up at the bottom of your recipients' priority lists - CORRECT ANSWER The "high importance" designation HIPPA is the acronym for which of the following? - CORRECT ANSWER Health Insurance Portability and Accountability Act Which of the following best describes the function of the Administration Department in the ophthalmology office? - CORRECT ANSWER Coordinates all business functions of the practice, as well as staff oversight and management The Privacy Rule is the first national regulation on medical privacy and health information management - CORRECT ANSWER True An exempt employee is defined as someone who is most commonly paid an hourly wage - CORRECT ANSWER False Which of the following describes OSHA's primary goal? - CORRECT ANSWER Protect employees in the workplace By law, employers are required to withhold which of the following from employee wages? - CORRECT ANSWER Payroll taxes What percent of our message is contained in the words we use? - CORRECT ANSWER 95% The three states of mind are: - CORRECT ANSWER Parent, Adult, Child Which of the following contain records of authoritative pronouncements that we heard as a child? - CORRECT ANSWER Parent state of mind Which of the following contain records of the feelings we had as we experienced events in our life? - CORRECT ANSWER Child state of mind Which of the following allows us to choose how we act? - CORRECT ANSWER Adult state of mind In our Adult state of mind, we can decide whether to ___, ____or ____ a critical comment aimed at us - CORRECT ANSWER Accept, reject, or modify A patient will be asked for their chief complaint and symptoms of their current problem during which portion of the eye exam? - CORRECT ANSWER History A numerical value associated with the smallest objects a patient can see on a specific chart at a specific distance is called: - CORRECT ANSWER Visual Acuity the portion of the exam that determines the best lens correction for the patient, and may result in a prescription for glasses is called - CORRECT ANSWER Refraction The measurement of intraocular pressure is called: - CORRECT ANSWER Tonometry The examination of the back of the eye is called the: - CORRECT ANSWER Fundus Examination In order for the physician to clearly see the details of the back of the eye (retina), patients are given drops that make the pupil larger. This process is called: - CORRECT ANSWER Dilation The measurement documenting the patient's current spectacle prescription is called: - CORRECT ANSWER Lensometry The lids and eyelashes, the conjunctiva, the cornea, iris,lens and virteous are evaluated during which portion of the eye exam? - CORRECT ANSWER Slit Lamp Examination HIPPA Privacy Standards must be applied when determining the information that can be shared in a phone call with the realtive of a patient - CORRECT ANSWER TRUE A patient calling to schedule an appointment with sypmtooms of sudden vision loss can be scheduled at some thime within a week. There is no urgancy to scheduling the visit. - CORRECT ANSWER FALSE Patient registration processes are normally completed: - CORRECT ANSWER Upon Check-In In most cases, the practice's inital encounter with the patient is: - CORRECT ANSWER By telephone The acronym "EOB" represents: - CORRECT ANSWER Explanation of benefits Unless unusual circumstances dicatete otherwise, patients with outstanding accounts should receive a statement: - CORRECT ANSWER Monthly Medicare Recovery Audit Contractor have the right to retrospectively audit medical records for how many years? - CORRECT ANSWER 3 years The Centers of Medicare and Medicaid Services (CMS), in conjunction with the National Correct Coding Insitiute, developed the Correct Coding Institue, developed the correct Coding Initative (CCI) bundling edits which are used by Medicare providers to: - CORRECT ANSWER Control improper coding of claims billed What is the standard claim form used to submit provider services to Medicare Part B? - CORRECT ANSWER CMS-1500 What agency is responsible for oversight and compliance of ICD-10? - CORRECT ANSWER Center for Medicare and Medicaid Services In ICD-10, what is meant by a "family" of codes? - CORRECT ANSWER Any 3-character category What is the maximum number of used to identify manifestation codes - CORRECT ANSWER Brackets When an Excludes 2 note apperars in ICD-10, it means: - CORRECT ANSWER The two codes can be reported together The term used in ICD-10 to represent a consequence of a previous disease or injury is: - CORRECT ANSWER Sequela What was the biggest change in the structure of ICD-10 that did not exist in ICD-9 codes? - CORRECT ANSWER Laterality How is a glaucoma stage reported in ICD-10? - CORRECT ANSWER The stage must be identified by the seventh-character numeric code In ICD-10, the Tubular List is a list of: - CORRECT ANSWER Codes arranged in chronological order What group is responsible for creating - CORRECT ANSWER [Show More]

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