WGU C720 (Latest 2023 - 2024) Actual Questions and Answers 100% Correct

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1. An organization usestheVoice of the Customer to collect information aboutwhat customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete?... Choose 2 answers Answer: Team problem-solving and Quality function deployment 2. A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction.Which ofthe following quality management tools must the paper manufacturer use to find out the reason for their poor quality of products? Answer: Pareto charts 3. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Answer: Conformance 4. Which aspect of quality is demonstrated by a vehicle that has a useful lifeof 165,000 miles? Answer: Reliability 5. Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and usesPareto charts? Answer: Juran Institute's management theory 6. Which quality management philosophy focuses on quality during the de-sign of a product to eliminate product quality variations? Answer: Taguchi methods 7. A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager isresponsible for completing the installations in a 14-day period after the sale.The company will be penalized financially ifit failsto achieve these objectives.The operations manager's daily responsibilities include contacting installersto expedite orders and ensure deadlines are met. Which two tools should be used to measure installer performance? Choose 2 answers Answer: Control charts to measure the time elapsed to completion and Run charts to chart output around the14-day central tendency 8. The CEO of a service company wants to change the strategy of the company from volume sales to high-quality products. Which philosophy should the CEO implement to emphasize quality over volume? Answer: Deming's 14 points [Show More]

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