Case Study- The Issue Of Assessing Quality Health Care Arnold Palmer Hospital (fall 2021)

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Case Study- The Issue Of Assessing Quality Health Care Arnold Palmer Hospital 1. Why is it important for Arnold Palmer Hospital to get a patient`s assessment of health care quality? Does the patie... nt have the expertise to judge the health care she receives? 2. How would you build a culture of quality in an organization such as Arnold Palmer Hospital? 3. What techniques does Arnold Palmer Hospital practice in its drive for quality and continuous improvement? 4. Develop a fish- bone diagram illustrating the quality variables for a patient who just gave birth at Arnold Palmer Hospital ( or any other hospital). Quality at the Ritz- Carlton Hotel Company 1. In what ways could the Ritz- Carlton monitor its success in achieving quality? 2.Many companies say that their goal is to provide quality products or services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword? 3. Why might it cost the Ritz- Carlton Less to “do things right the first time? 4. How could control charts, pareto diagrams, and cause and effect diagrams but used to identify quality problems at a hotel? 5. What are some nonfinancial measures of customer satisfaction that might be used by the Ritz- Carlton? [Show More]

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