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WGU C215 Operations Management Questions and Answers Already Passed Advertising revenue model ✔✔Provides users with information on services and products and provides an opportunity for supplier... s to advertise Affiliate revenue model ✔✔Companies receive a referral fee for directing business to an affiliate Appraisal cost ✔✔The cost associated with uncovering defects Automated order entry systems ✔✔A method using telephone models to send digital orders to suppliers. Backwards integration ✔✔Owning or controlling sources of raw materials and components. Benchmarking ✔✔Studying other companies business practices for comparison. Bullwhip effect ✔✔Inaccurate or distorted demand information created in the supply chain. Business to Business commerce ✔✔Businesses buying and selling to other businesses. Business to consumer commerce ✔✔Businesses selling to individual consumers. Cause and effect diagrams ✔✔A chart that identifies potential causes of particular quality problems. Checklist ✔✔A list of common defects and the number of observed occurrences of each.Conformance to specifications ✔✔how well a product or service meets the targets and tolerances set by designers. Continuous improvement ✔✔A philosophy of never ending improvement. Control charts ✔✔Charts used to evaluate whether a process is operating within expectations. Crossdocking ✔✔Eliminates storage and order picking functions of a distribution warehouse. Customer defined quality ✔✔an integrated effort designed to improve quality performance at every level of the organization. Deming Prize ✔✔Japanese award for companies to recognize efforts in quality improvement. Distribution management ✔✔Responsible for the movement of material from the manufacturer to the customer. Distribution warehouse ✔✔Used for short term storage, consolidation, and product mixing. Distributor crossdocking ✔✔the receiving and consolidating of inbound products from different vendors into a multi-SKU pallet. E-commerce ✔✔Using the internet and web to do business. E-distributors ✔✔Independently owned net marketplaces having catalogs representing thousands of suppliers and designed for spot purchases. E-purchasing ✔✔Companies that connect onlone MRO suppliers to businesses that pay fees to join the market, usually for long term contractual purchasing.Early supplier involment (ESI) ✔✔Involvement of critical suppliers in new product design. Electronic data interchange (EDI) ✔✔A form of computer to computer communications that enables sharing business documents. Electronic requests for quotes (eRFQs) ✔✔An electronic request for a quote on goods and services. Electronic storefront ✔✔online catalogs of products made available to the general public by a single supplier Exchanges ✔✔Marketplaces that focus on spot requirements of larger firms in a single industry External Failure costs ✔✔Costs associated with failures that occur at the customer site. Extranets ✔✔intranets that are linked to the internet so that suppliers and customers can be included in the system. Fitness for use ✔✔How well the product performs its intended purpose. Flowchart ✔✔A schematic of the sequence of steps involved in a process. Forward integration ✔✔Owning or controlling the channels of distributions General warehouse ✔✔used for long term storage Green supply chain management ✔✔Focucses on the role of the supply chain with regard to its impact on the environment.Histogram ✔✔A chart that shows frequency distribution of observed values of a variable. Incoming inspection ✔✔verifies the quality of incoming goods Industry consortia ✔✔Industry owned markets for purchase of direct inputs from limited number of suppliers. Insourced ✔✔processes and activities completed in house Internal failure costs ✔✔costs associated with discovering poor quality product before it reaches customers. Intranets ✔✔networks internal to the organization ISO 14000 ✔✔Set of standards & certification focused on environmental responsiblity ISO 9000 ✔✔Set of quality standards & certification indicating companies have met that standard. Kaizen ✔✔Japanese term for continuous improvement through learning and problem solving. Logistics ✔✔Obtaining, producing an distributing materials and products. Malcolm Baldridge Award ✔✔Award for demonstrating quality excellence and establishing best practices. Manufacturing crossdocking ✔✔receiving and consolidating inbound supplies and materials for JIT manufacturing.Net Marketplaces ✔✔suppliers and buyers conduct trade in a single internet based environment. Outsourced ✔✔Processes/activities completed by suppliers. Pareto Analysis ✔✔A technique used to identify quality problems based on their degree of importance. Partnering ✔✔A process of developing long term relationships with a supplier based on trust, shared vision, and shared information, and shared risk. [Show More]

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