EXIN 100 Exam Questions with Explanations | 135 Questions with 100% Correct Answers | Updated & Verified | 58 Pages

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A secure repository, where authorized versions of all media CIs are protected and stored, is known as what? A. Configuration Management System (CMS) B. Assess Management System C. Definitive Media... Library (DML) D. Knowledge Management System (KMS) - ✔✔Answer: C Explanation: The DML or "Definitive Media Library" Stores all media Configuration Items. All processes require some level of control. Select the process that is NOT defined in Service Design: A. Availability Management B. Service Portfolio Management C. Service Catalogue Management D. Service Level Management - ✔✔Answer: B Service Portfolio Management is a process defined by Service Strategy. The successful diagnosis of a problem results in a Known Error. On the basis of this Known Error a Request for Change may be raised. When can the Known Error be closed? A. When a review of the change has led to a satisfactory result. B. When incidents related to the Known Error do not occur any more. C. When the proposal for change is lodged with Change Management. D. When the Request for Change is authorized by the Change Advisory Board. - ✔✔Answer: A Explanation: Error Control is the process of monitoring and providing solutions for known errors until they are resolved. Error Control contains the following activities: Known Error Identification and Recording - Once the root cause has been determined,the problem status changes to known error. A workaround is developed to feed back to [Show More]

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