BUSI 300 Quiz 2 : (Version 1) Liberty University answers complete solutions.

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QUIZ 2 BUSI 300 1. _____ is effective when sending a single message to several recipients and when needing to communicate 24 hours a day, 365 days a year. A weblog A wiki Email Malware 2. Wh... ich of the following is a guideline that assists in effective email usage? Check mails once every week. Do not contribute to email overload. Send messages that are formatted. Do not use separate accounts for receiving messages. 3. Which of the following statements is true of text messaging? It cannot be used for business purposes. It is a refinement of computer instant messaging. It cannot be used to send messages from a cellphone to a computer. It puts less premium on conciseness than email. 4. ____ is particularly well suited to text messaging because the names of the numbers are also close to the sounds of certain words. English Japanese Mandarin Arabic 5. Which of the following is an example of a good practice while writing for a website? Asha places the main idea at the end of the content area on her website. Zafar places little notes, sidebars, and help files on his website. James avoids highlighting areas of information on his website. Jane categorizes and groups items in columns rather than rows on her website. 6. Which of the following is a Web 2.0 technology? A cookie A flame A web page A wiki 7. _____ are dynamic, with rapidly changing content that does not require authorization to post. Websites Blogs Flames Cookies 8. Which of the following statements is true of voice mail technology? It provides a platform for people with shared interests to communicate. It has rapidly changing content that requires authorization to post. It makes it possible for people to participate on the Web. It allows flexibility in staying in touch without the aid of a computer. 9. Which of the following tips should be followed to improve voice mail communication? Avoid repeating your name and phone number. Do not update your greeting often. Speak fast and in a loud voice. Keep your message brief, typically 60 seconds or less. 10. A technological channel is always the ideal communication method of choice. True False 11. _____ provide a formal means of sharing information with people inside an organization. Voice mails Claims Text messages Memorandums 12. While writing a good-news message, _____. the main idea should be placed at the beginning the closing thought should always be emphasized an inductive sequence should be followed supporting details should be omitted 13. An appreciation message should: avoid making specific comments. use strong language. not be sent to the supervisor of an individual. be sent within a few days of the circumstance. 14. Which of the following is true of persuasive claims? They are accorded willingly, and therefore a forceful, accusatory tone is inappropriate. They posit that a petition will be approved quickly and willingly, without convincing. They assume that a request will be granted only after explanations have been presented. They pertain to guarantees, warranties, and other contractual conditions. 15. ____ are assumed to be granted willingly, so a forceful, accusatory tone is inappropriate. Relational claims Routine claims Persuasive claims Inductive claims 16. ____ reminds customers and clients that they made a good choice in selecting a company with which to do business, or it reminds them of the good qualities of their purchase. Consensus Reclaim Resale Synergy 17. Which of the following makes routine requests effective? Using a generic closing statement Opening door for personal dialogue by providing telephone number Expressing criticism and alluding to drawbacks for quick action Using a one-word subject line 18. Neutral-news messages are not likely to generate an emotional reaction from receivers. True False 19. Because you expect persuasive claims to be granted willingly, a forceful, accusatory tone is inappropriate. True False 20. Which of the following is true of face-to-face delivery of bad news? It does not signal the importance of the news. It enables immediate feedback. It carries no discomfort. It decreases the potential for escalation of emotion 21. When delivering bad news, if a refusal appears in the first sentence of a message, _____. the reader tends to concentrate on understanding the supporting details the receiver's reaction is likely to be negative the message is easily accepted the supporting details need not be presented 22. Gwen, a manager at Exude Apparels Inc., received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, the customer submitted a second request. In this scenario, which of the following is an appropriate response to the second request? Resending the first response Using the deductive outline in the second response Ignoring the second request Using an indirect approach in the second response 23. ___ can be incorporated into the beginning paragraph of a bad-news message to make it effective. Resale Jargon Consensus Feedback 24. Using _____ helps subordinate the refusal in a bad-news message. abstract nouns the deductive sequence the active voice specific terms 25. In the context of bad-news messages, a(n) _____ might eliminate the need to state the refusal directly because it states what can be done. criticism agenda counterproposal review 26. Which of the following should be avoided when writing the closing paragraph of a bad-news message? Statements that restate an idea stated previously Statements that include a forward-looking idea Statements that encourage future controversy Statements that offer a counterproposal 27. In a(n) _____, the event is considered purposeful and includes accidents or harm caused by human error as well as organizational misdeeds such as fraud. casualty crisis victim crisis preventable crisis accidental crisis 28. Face-to-face delivery of bad news increases the probability of misinterpretation of the news. True False 29. Placing a refusal in the first sentence of a message can be justified if the message is the second response to a repeated request. True False 30. The statement preceding a refusal in the introductory paragraph of a bad-news message should imply that an affirmative decision will follow. True False [Show More]

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