BUSI 300 Quiz 2; (Vs 2) Latest 2019/20, Liberty University answers complete solutions - Attempt Score;90/100.

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Course BUSI 300-D04 LUO Test Test 2 Attempt Score 90 out of 100 points • Question 1 In the context of delivering bad-news messages, _____ carries a level of discomfort and the potential ... for escalation of emotion. • Question 2 Melody, a manager at Wisbane Inc., received a message from an employee requesting a change in the work timings. However, she had been instructed by her superiors that the company work timings must be strictly followed without any alteration. Which of the following guidelines should Melody follow when composing the message denying the employee's request? • Question 3 Employees that are floors apart or in different offices or time zones benefit from email and Web communications. • Question 4 Claim refusals are not necessary when a warranty does not apply or has expired or a customer has misused a product. • Question 5 Which of the following is true of a crisis situation in an organization? • Question 6 A good positive response to a routine request addresses audience's concerns using an articulate, concise writing style. • Question 7 Edwin, a manager at TouchGen Inc., wants to inform his employees about the company's vacation policy according to which each employee is entitled to twelve paid vacation days every year. In this scenario, which of the following approaches should Edwin use to deliver the good news? • Question 8 While writing a good-news message, _____. • Question 9 _____ are the most frequently used methods of communicating standard operating procedures and other instructions to employees. • Question 10 Which of the following is an example of a good practice when sending a good-news message? • Question 11 Which of the following is an example of a good practice when developing a bad-news message? • Question 12 Sales promotional material must never be included in a bad-news message. • Question 13 Which of the following is a Web 2.0 technology? • Question 14 Because you expect persuasive claims to be granted willingly, a forceful, accusatory tone is inappropriate. • Question 15 When a message contains a request that must be refused and another that is being answered favorably, the refusal must always be stated first. • Question 16 Positive responses to favor requests should not sound enthusiastic. • Question 17 Which of the following statements is true of voice mail technology? • Question 18 Which of the following guidelines should you follow when developing the reasons section in a bad-news message? • Question 19 Using _____ helps subordinate the refusal in a bad-news message. • Question 20 Refusing employees' requests requires sensitivity and complete, honest explanations. • Question 21 Jargon is the buzzword for proper behavior on the Internet. • Question 22 Smith recently purchased a DVD player that began causing problems while still in its warranty period. Smith wrote to the manufacturer of the DVD player requesting a replacement. He asked for an adjustment before providing an explanation, assuming that the claim would be granted willingly. The message written by Smith is an example of a(n) _____. • Question 23 Chris and Stephanie are friends who reside in two different states. They stay in touch with the help of a computer program that allows them to send messages to each other that both of them can immediately see when they are online. In this scenario, the technology used by Chris and Stephanie is: • Question 24 Stuart is agitated by the political developments in his country in the last couple of months and decides to share his views. He posts his concerns online by filling a simple online form from his browser. The visitors to his online journal can post comments. The technology used in this scenario is an example of: • Question 25 Which of the following is an advantage of email communication? • Question 26 Which of the following is a guideline that assists in effective email usage? • Question 27 _____, which are websites that provide virtual communities in which people with shared interests can communicate, are common sources of viruses and spyware. • Question 28 Which of the following is a feature of requests for information? • Question 29 Which of the following is true of replies to requests for credit information? • Question 30 Using a bullet list format in a positive response to a routine request is a poor practice. • Question 31 An employer must have either a warrant or an employee's permission to view messages stored by someone other than the employer. • Question 32 Which of the following is true of effective Web writing? • Question 33 An appreciation message must never be addressed to an individual's supervisor. • Question 34 In the context of writing a bad-news message using the inductive outline, which of the following immediately precedes the step that presents facts, analysis, and reasons for refusal or bad news? • Question 35 Abdul, a manager at Chrysum Corp., was assigned the task of overseeing the operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone to inform callers that he was away from home and would return their calls when he returned. In this scenario, the technology used by Abdul is an example of: • Question 36 Which of the following statements is true of instant messaging (IM)? • Question 37 Managers must take special care in writing standard operating procedures to ensure that all employees complete the procedures accurately and consistently. • Question 38 Text messaging cannot be used for business purposes as it is strictly a social communication tool. • Question 39 Mark, a senior editor at Logi Corp., is in charge of editing the articles written by Bruno, a newly hired employee. He notices many grammatical errors in Bruno's articles and decides to write a feedback message to Bruno. Which of the following guidelines should Mark follow when composing the message? • Question 40 Acknowledgment messages are a fast and efficient way of transmitting frequently recurring messages to which receiver reaction is likely favorable or neutral. • Question 41 Effective managers recognize that employee morale and public goodwill are easy to repair even after they are damaged. • Question 42 Which of the following makes a routine request poor? • Question 43 Identify a true statement about the legal requirements governing electronic messages. • Question 44 Which of the following considerations must be made before sending a message? • Question 45 Ashton, a manager at Millington Technologies Inc., receives a message from a customer claiming free service for a laptop whose warranty has expired. Which of the following guidelines should Ashton follow when composing the message denying the customer's claim? • Question 46 Companies are not authorized to monitor the electronic mail of an employee. • Question 47 Which of the following statements is true of a company's right over its employees' electronic communication? • Question 48 Neutral-news messages are not likely to generate an emotional reaction from receivers. • Question 49 Read the refusal message to Kylie Sanders who has requested new laptops for her department so that employees can work from home and travel with ease. Then answer the corresponding question about the message. To: Kylie Sanders <[email protected]> From: Satya Kashtelyan <[email protected]> Subject: Employee Laptop Initiative Hi Kylie, Even though my employees are interested in being more productive, there is no way that we will be able to fund an employee laptop initiative. Such an initiative would not work for a number of reasons, including budgeting and technology training. A laptop initiative would be an expensive endeavor. With each laptop costing approximately $2,000 for each of our 56 employees, the costs would exceed $100,000. In addition to the cost of the laptops, employees would need technology training. In order to properly train employees, we would need to provide optional training workshops. These workshops incur additional direct costs as well as indirect costs in areas such as lost productivity. Given the 10 percent loss of revenue we faced last quarter, these expenses would be difficult to cover. While we are not currently in a position to implement the laptop initiative request, your request is forward-thinking and noteworthy. Once the company finds itself on more secure financial grounds, I would be happy to reconsider the initiative. Meanwhile, we have several laptop computers that employees may check out for telecommuting and travel. Kylie, employees like you make us all proud. Even though your request was a little outrageous and the timing was off, it is the thought that counts. Keep up the good work. Best, Satya True or False: In the original bad-news statement, Satya focuses on the refusal rather than the merits of the request. • Question 50 Which of the following is a similarity between conveying bad news electronically and personally? [Show More]

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