BUSI 300 Quiz 2 (version 3) Latest 2019/20 Liberty University answers complete solutions; Attempt Score 96/100.

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BUSI 300 Quiz 2 • Question 1 A deleted message cannot be resurrected. • Question 2 Which of the following guidelines should be followed while writing a bad-news statem... ent? • Question 3 Because you expect persuasive claims to be granted willingly, a forceful, accusatory tone is inappropriate. • Question 4 Which of the following managers is displaying good practice when sending a good-news message? • Question 5 Stuart is agitated by the political developments in his country in the last couple of months and decides to share his views. He posts his concerns online by filling a simple online form from his browser. The visitors to his online journal can post comments. The technology used in this scenario is an example of: • Question 6 When favor requests arrive frequently, a form message can be drafted to respond to the invitations. • Question 7 _____ refers to statements made about merchandise or service related to goods or services already bought. • Question 8 In a(n) _____, the event is considered purposeful and includes accidents or harm caused by human error as well as organizational misdeeds such as fraud. • Question 9 Which of the following is true of the reasons section of a bad-news message? • Question 10 Offering a counterproposal in a bad-news message can assist in preserving future relationships with the audience. • Question 11 Which of the following is true of persuasive claims? • Question 12 Using the deductive outline helps subordinate the refusal in a bad-news message so that the reasons get the deserved emphasis. • Question 13 _____ is effective when sending a single message to several recipients and when needing to communicate 24 hours a day, 365 days a year. • Question 14 For an order that cannot be filled quickly and precisely, companies must not send an acknowledgment message. • Question 15 Which of the following is a guideline for effective voice mail communication? • Question 16 Which of the following tips should be followed to improve voice mail communication? • Question 17 In the context of denying credit requests, the _____ requires that a credit applicant be notified of the credit decision within 30 calendar days following application. • Question 18 Which of the following makes an online order confirmation effective? • Question 19 Sales promotional material must never be included in a bad-news message. • Question 20 A form message is a document that indicates an order has been received and is being processed. • Question 21 When writing an appreciation message, you should: • Question 22 To avoid the legal perils of electronic communications, employees must be taught to: • Question 23 Routine messages, such as customer order acknowledgments, are written inductively. • Question 24 Which of the following is true of form messages? • Question 25 Face-to-face delivery of bad news increases the probability of misinterpretation of the news. • Question 26 The Equal Credit Opportunity Act requires that a credit applicant be notified of the credit decision within 10 calendar days following application. • Question 27 When delivering negative organizational news, it is necessary to be candid about what is happening, why, and its effect on employees, customers, and the public. • Question 28 Mary, a team leader, wants to share information about a new bonus scheme with her team members. In this scenario, which of the following sequences should Mary follow to structure the good-news message? • Question 29 If bad news is presented in the first sentence of a message, the reaction is likely to be positive. • Question 30 Which of the following is an example of a good practice while writing for a website? • Question 31 Replies to requests for credit information are complicated. • Question 32 An expression of gratitude could be used as a positive beginning to a bad-news message. • Question 33 An organization's ability to handle difficult situations with tact and empathy powerfully influences the perceptions of employees. • Question 34 In the context of delivering bad-news messages, _____ carries a level of discomfort and the potential for escalation of emotion. • Question 35 Identify a true statement about cellphone communication. • Question 36 Which of the following guideline should you follow for effective email communication? • Question 37 Edwin, a manager at TouchGen Inc., wants to inform his employees about the company's vacation policy according to which each employee is entitled to twelve paid vacation days every year. In this scenario, which of the following approaches should Edwin use to deliver the good news? • Question 38 Which of the following is true of routine requests? • Question 39 Steve, a recruiter at Aragon Inc., interviews Eric, an engineering graduate. After the interview, Steve writes a message to Eric stating that he has not been selected. In the message, he also suggests that Eric apply for other suitable openings at Aragon. The suggestion made by Steve is an example of a(n) _____. • Question 40 Form messages have a tendency to be too personal. • Question 41 Melody, a manager at Wisbane Inc., received a message from an employee requesting a change in the work timings. However, she had been instructed by her superiors that the company work timings must be strictly followed without any alteration. Which of the following guidelines should Melody follow when composing the message denying the employee's request? • Question 42 Which of the following is a difference between a printed memo and an email? • Question 43 Which of the following is true of a crisis situation in an organization? • Question 44 Which of the following is true of cellphone communication? • Question 45 When refusing a request, a writer should: • Question 46 True or False: Electronic communicators must abide by copyright law. • Question 47 Which of the following is an advantage of email communication? • Question 48 Which of the following is a similarity between conveying bad news electronically and personally? • Question 49 An appreciation message should: • Question 50 Which of the following guidelines should be followed when extending credit? [Show More]

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