WGU C846 ITIL, Top Questions and answers, rated A+. Verified. Strategy life cycle - ✔✔-This is considered the core of the life cycle management process Core Service - ✔✔-A service that pro... duces the basic outcome of the customers desire Customer - ✔✔-Someone who buys good or services Enabling service - ✔✔-A service needed to deliver a core service Enhancing service - ✔✔-A service that is added to the core to make it more attractive IT Service - ✔✔-A service carried out by an IT provider. Consist of a combination of IT technology, people, and processes Outcome - ✔✔-The result of carrying out an activity, following a process, delivering an IT service. The term is used for intended results as well as actual results Process - ✔✔-Is a set of structured set of activities designed to accomplish a specific objective. Service - ✔✔-A mean to deliver value to a customer by facilitating the outcome a customer wants without the ownership and cost and risk. Service Management - ✔✔-A set of specialized organizational capabilities for providing value to customers in the form of services Service strategy - ✔✔-How do we truly create value for a customer. How we can make the case for a strategic investment. Resolves conflicting demands for resources. What services we should be offering to whom Utility - ✔✔-Fit for purpose Warranty - ✔✔-Fit for use Warranty Requires assurance in what area - ✔✔-Availability, Capacity, Security and continuity. Assets - ✔✔-Any resource or capability Attribute - ✔✔-Information held about a configuration item such as a serial number, make or model Capabilities - ✔✔-The ability of an organization, person process, application. IT service to carry out an activity Governance - ✔✔-Ensures that policies and strategies are actually implemented and processes are followed correctly IT Service management - ✔✔-The implementation and management of quality IT services that meet the needs of the business. PBA - Patterns of Business Activity - ✔✔-A Work load of one or more business activities. Used to help the IT service provider understand and plan for different levels of business activity. Resources - ✔✔-A Generic term that includes IT infrastructure people, money, or anything else that might help IT delivery a service Risk Management - ✔✔-The approach adopted to identify document, analyze, mitigate against the likelihood of a potential impact to service. Service Strategy - ✔✔-A phase of the service life cycle, service strategy defines the perspective, position, plans and patterns that a service provider needs to execute to meet an organizations business outcome. Utility - ✔✔-The functionality offered by a product or service to meet a particular need or whether it is fit for purpose. Warranty - ✔✔-The assurance that a product or service will meet the agreed requirements, fit for use. User - ✔✔-A person who uses IT daily Role - ✔✔-A Set of responsibilities, activities, or authorities assigned to a person or a team. Business Case - ✔✔-Justification for significant items of expenditure, identifying cost and benefits, including considering other options. Business relationship Management - ✔✔-The process of maintaining a positive relationship with customers. The business relationship manager focuses IT strategy ensuring that it will deliver what is required by the business strategy. Design Coordination - ✔✔-The process responsible for coordinating all service design activities, process and resources. Service portfolio - ✔✔-The complete set of services that is managed by a service provider. It includes 3 categories: Service Pipeline (future), Service catalog (live) Retired services Service Portfolio Management - ✔✔-The process that maintains the service portfolio. It ensures that the service provider has the right mix of services that meet the required business outcomes at an appropriate level of investing. Service provider - ✔✔-An organization providing services to an internal or external customer. Service Portfolio - ✔✔-Service Pipeline, Service Catalog, Retired Services Architecture - ✔✔-The structure of a system or IT service, including the relationship of components to each other. Service Acceptance Criteria (SDP) - ✔✔-A document defining all aspects of an IT service and its requirements though each stage of its life cycle SLA - ✔✔-A written agreement between the service provider and the customer. Supplier Contract - ✔✔-A legally binding agreemen [Show More]
Last updated: 8 months ago
Preview 1 out of 11 pages
C846 WGU, Top Exam Questions and answers, graded A+. Verified. 18 versions.
By Topmark 8 months ago
Information Technology> QUESTIONS & ANSWERS > Georgia Institute Of Technology - ISYE 6501GT Students _ Final Quiz _ ISYE6501x Courseware _ edX (All)
GT Students Final Quiz due Dec 7, 2020 02:00 EST Completed 180 Minute Time Limit Instructions Work alone. Do not collaborate with or copy from anyone else. Work the problems in any order you wish...
By Muchiri , Uploaded: Apr 21, 2021
Information Technology> QUESTIONS & ANSWERS > LOGISTICS AND INFORMATION TECHNOLOGY Complete Guide to Score A+ !! (All)
Multiple Choice Questions (correct answers are bolded) 1. Which of the following is not a benefit to utilizing information in logistics? lower costs 2. How do data and information differ? Data are s...
By Nutmegs , Uploaded: Jul 23, 2021
Information Technology> QUESTIONS & ANSWERS > Google Analytics (1) Questions and Answers Latest Updated 2022 Rated A (All)
Google Analytics (1) Questions and Answers Latest Updated 2022 Rated A Using tracking code, Google Analytics can report on data from which systems? ✔✔E-commerce platforms Mobile Applications Onli...
By bundleHub Solution guider , Uploaded: Sep 28, 2022
Information Technology> QUESTIONS & ANSWERS > Derivative Classification STEPP Exam,Latest Update With Verified Quizs And Ans (All)
Derivative Classification STEPP Exam,Latest Update With Verified Quizs And Ans
By newsolution , Uploaded: Jan 18, 2023
Information Technology> QUESTIONS & ANSWERS > System Administration and IT Infrastructure Services. Week 2: Network and Infrastructure Services Already Solved (All)
Which of the following is considered a physical infrastructure service? Check all that apply. ✔✔laptop; Physical infrastructure services are comprised of the physical hardware that an organization u...
By AMAZING GRACE , Uploaded: Nov 10, 2022
Information Technology> QUESTIONS & ANSWERS > MSCH-C207 Final Exam Questions and Answers Already Graded A (All)
audience fragmentation ✔✔the process of dividing audience members into segments based on background and lifestyle in order to send them messages targeted to their specific characteristics mass produ...
By AMAZING GRACE , Uploaded: Sep 29, 2022
Information Technology> QUESTIONS & ANSWERS > AWS DevOps Engineer Professional Final Exam Study Guide 2022 with complete solution (All)
AWS DevOps Engineer Professional Final Exam Study Guide 2022 with complete solution Continuous Integration .>>Development practice that requires devs to push code to a repo often. A tester/builder...
By bundleHub Solution guider , Uploaded: Sep 21, 2022
Information Technology> QUESTIONS & ANSWERS > WGU C182 Practice Tests Questions and Answers Already Graded A+ (All)
WGU C182 Practice Tests Questions and Answers Already Graded A+ What is the definition of information technology? ✔✔It is the technology used to create, maintain, and make information accessible....
By Nutmegs , Uploaded: Aug 16, 2022
Information Technology> QUESTIONS & ANSWERS > WGU C846 Business of IT – Applications. All Terms, rated A+ (All)
WGU C846 Business of IT – Applications. All Terms, rated A+ The terms mentioned in this list are of the terms mentioned in the ITIL V4 Foundation Syllabus; all terms on list are potentially on the...
By Topmark , Uploaded: Mar 16, 2023
Information Technology> QUESTIONS & ANSWERS > WGU C952 - Computer Architecture Questions and Answers Already Passed (All)
WGU C952 - Computer Architecture Questions and Answers Already Passed information revolution -✔✔ Computers have led to a third revolution for civilization, with the _________________ taking its pla...
By Crescent , Uploaded: Jan 19, 2023
Connected school, study & course
About the document
Mar 16, 2023
Number of pages
This document has been written for:
Mar 16, 2023
Avoid resits and achieve higher grades with the best study guides, textbook notes, and class notes written by your fellow students
Your fellow students know the appropriate material to use to deliver high quality content. With this great service and assistance from fellow students, you can become well prepared and avoid having to resits exams.
Your fellow student knows the best materials to research on and use. This guarantee you the best grades in your examination. Your fellow students use high quality materials, textbooks and notes to ensure high quality
Get paid by selling your notes and study materials to other students. Earn alot of cash and help other students in study by providing them with appropriate and high quality study materials.
Florida State University
Great way to get paid for all of the hard work!.
It is an excellent site to post assignment.
Florida State University
Awesome and a great way to make money!.
Thank you so much for this nice platform.
University Of South Florida
Great! It is a good place to share knowledge.
University of Windsor
G D Goenka University
It is helpful Platform for offering the notes
Louisiana State University
I love this site, they make everything so easy
Florida State University
Great tool for learning! I wish you success.
In Browsegrades, a student can earn by offering help to other student. Students can help other students with materials by upploading their notes and earn money.
Copyright © Browsegrades · High quality services·