CNA Exam 1 Review Latest 2023 Graded A+

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CNA Exam 1 Review Latest 2023 Graded A+ Define abuse ✔✔- An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emot... ional pain or injury to someone (H13) Examples of proper phone etiquette (W23) ✔✔1. Identify your name + facility's name 2. Be friendly + professional 3. Ask if they are willing to be put on hold before being transferred 4. Write down message & repeat back 5. Ask for proper spellings 6. Do not give out additional information each level in Maslow's hierarchy of needs (W57) ✔✔1. Physical needs: oxygen, water, food, elimination, rest 2. Safety & security: clothing, stability, protection 3. Need for love: acceptance, belonging 4. Need for self-esteem: achievement, belief in one's own value, respect 5. Need for self-actualization: need to learn, create, realize potential Disinfectant v. sterilization ✔✔- Disinfectant = killing of just pathogens - Sterilization = killing of all microbes, including pathogens + nonpathogens When should you look for changes in a resident's condition? ✔✔All the time What should you do if you notice anything abnormal with a resident? ✔✔- Inform a nurse - Record a written objective observation in the patient chart - Continue to observe the patient for further symptoms What is HIPAA? Why was it passed? (H16) ✔✔HIPAA = Health Insurance Portability and Accountability Act - Requires that all health information remain private and secure for confidentiality - Only those who need to process records can have access - Including phone number, SS, e-mail, med records What happens when a CNA is suspected of abuse? ✔✔They can get their license suspended Why are activities important? (H61) ✔✔- lessens risk of heart disease, colon cancer, diabetes, obesity, UTI, blood clots - relieve symptoms of depression - improves concentration, body functions, sleep quality, and ability to cope w/stress - increases energy, appetite, and promotes better eating habits - can increase self-esteem, independence, memory - lowers risk of falls What should you do if you are unable to complete a resident care task? ✔✔Ask another NA if they can take over/help. how do we make residents feel important? ✔✔- Allowing them to make as many personal decisions as possible - Respect their choices - Encourage their activities and community involvement how does customer service pertain to care giving? ✔✔- answering phone calls politely - professional manner present to resident + family - tend to the wish's of the resident examples of illnesses that require contact isolation? ✔✔- MRSA - VRE - Scabies - Lice - Bacterial conjunctivitis (pink eye) - C. diff How to maintain dignity and self esteem in residents? ✔✔- Allow them to make many persona [Show More]

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