Final Exam Mgt 201: Principles Of Management, 2019, EASTERN GATEWAY COMMUNITY COLLEGE, Already Graded A+

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Final Exam Mgt 201: Principles Of Management. _____ management involves controlling, monitoring, and modifying tasks to maintain a desired level of excellence. 1. Financial 2. Production 3. Quality 4.... Service Which of the following is a systematic process of defining a problem, evaluating alternatives, and choosing optimal solutions? 1. Problem identification 2. Rational decision making 3. Benchmarking 4. Keystoning Which of the following is NOT a step in active listening? 1. Look at the speaker and make eye contact. 2. Note the speaker’s body language as they speak. 3. Ask questions to verify or confirm what the speaker says. 4. Prepare a response before the speaker has finished speaking. _____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs. 1. Autonomy 2. Significance 3. Skill variety 4. Task identity Which of the following is a key factor in evaluating interactional justice? 1. The equality of opportunities for professional training for all employees 2. The rules governing how pay-scales are determined for various employees 3. The processes used to determine which employees receive promotions 4. The attitude a manager displays in his treatment of employees Practicing CSR through philanthropy may include which of the following? 1. Donating towards a scholarship for underprivileged students 2. Starting a recycling program at the corporate offices 3. Offering incentives for employees to volunteer in the community 4. Sourcing all materials for manufacturing from ethical companies A company with a strong organizational culture is more likely to _____ than a company without one. 1. win awards 2. stay in business longer 3. increase their stock price 4. attract compatible employees An analysis of an organization's external environment begins with an assessment of the company's distinctive competencies and core capabilities. 1. True 2. False While some companies have organizational cultures established by their founders, others are _____ efforts. 1. collaborative 2. competitive 3. employee-based 4. team-driven In the Resource-based View (RBV) strategic approach, _____ include brand names, intellectual property, and the organization’s reputation. 1. market strengths 2. department opportunities 3. tangible assets 4. intangible assets True or false: Nuanced or emotionally charged messages usually do not require a rich medium. 1. True 2. False Which of the following terms is associated with leadership rather than management? 1. Structure 2. Change 3. Planning 4. Scheduling True or false: Cooperation can prevent a team’s best ideas from being shared. True False Management by objectives (MBO) is a management technique often used to develop and carry by which of the following plans? Single-use plans Standing plans Operational plans Tactical plans Which management theorist first developed the process of breaking down each job into its component parts? 1. Frederick W. Taylor 2. Frank and Lillian Gilbreth 3. Henry Gantt 4. Michael E. Porter According to the _____, genetic information cannot be used to make employment-related decisions. 1. Uniformed Service Employment Rights Act of 1994 2. Genetic Information Nondiscrimination Act of 2008 3. Age Discrimination in Employment Act of 1967 4. Family Medical Leave Act of 1993 Most controls used by businesses are _____ in nature. 1. concurrent 2. customer-oriented 3. personnel-oriented 4. financial Which of the following is a benefit of organizational control? 1. It is necessary and cannot be done without. 2. It creates efficiency without adding extra expense. 3. It helps to better define an organization’s objectives. 4. It prevents accounts and assets from being manipulated. True or false: Proactive control is designed to control unforeseen and unlikely incidents. 1. True 2. False Which step of the decision-making process should go before generate alternatives? 1. Establish decision criteria 2. Weigh decision criteria 3. Select best alternative 4. Evaluate alternative Which of the following are compliance steps from the Federal Sentencing Guidelines? Select all that apply. 1. Conducting training programs and disseminating relevant information 2. Establishing standards and procedures to prevent and detect criminal conduct 3. Ensuring that minimum sentencing requirements for corporate crimes are met 4. Giving those who have violated ethical guidelines a second chance when appropriate Which of the following activity includes employees filling out legal paperwork, reviewing a company handbook and policies, and signing up for eligible benefits? 1. Interview 2. Orientation 3. Screening 4. Termination How does a company benefit from planning? 1. Increased use of groupthink and hidden agenda 2. Less solidified group cohesion 3. More compliance with organizational culture 4. Intensified effort, direction, and creation of task strategies The coordination of departmental activities tends to be more difficult with the geographic approach to departmentalization than with the other approaches. A balanced scorecard is a checklist that monitors and measures the _____ of the company. 1. finances 2. growth 3. health 4. morale The challenges of employee diversity can be addressed through _____. 1. globalization 2. stricter rules 3. training 4. changes in leadership _____ communication is helpful in building relationships between senior-level and lower-level employees from different parts of the organization. 1. Downward 2. Upward 3. Horizontal 4. Diagonal How should managers relate to their employees’ personal and career growth within the company? Managers should help promote the personal and career growth of their employees, but they should not be held accountable for those goals. Managers should help promote the personal and career growth of their employees and should be held accountable for tracking those goals. Which of the following are steps in the active listening process? Select all that apply. Wait until the person has finished speaking to ask questions. Prepare a response before the speaker has finished his or her remarks. (no) Note the body language of the speaker to help process his or her message. Make eye contact to indicate that the speaker has your undivided attention. A manager engaged in the management function of _____ takes corrective action when needed. 1. planning 2. organizing 3. leading 4. controlling 5. Which of the following is NOT an effective way to conduct job interviews? 1. Being prepared 2. Not having a clear idea of the job requirements 3. Using active listening 4. Connecting with the applicant Mayo believed that productivity could be increased when employees are _____. 1. taking fewer breaks 2. getting more benefits 3. having more fun 4. closely monitored Which of the following is true about organizational culture? 1. Each organization promotes and has its own organizational culture. 2. There is a national culture that permeates and dominates each organization within that nation. 3. No matter how hard an organization works to promote a particular culture, employees will still inevitably think of the workplace in a somewhat negative light. 4. The idea of a distinct organizational culture is a myth. Consumers and stakeholders expect a company’s triple bottom line, which includes _____, to improve and be set high. Select all that apply. people Which of the following describes a resource that is not controlled or possessed by many competitors? 1. rare 2. non-substitutable 3. permanent 4. imitable Which of the following structures is ideal for companies that offer multiple product lines? 1. Functional structure 2. Product structure 3. Customer structure 4. Team-based structure Which characteristic of bureaucracy describes the following? "Tasks are clearly defined and employees become skilled by specializing in doing one thing. " 1. Division of labor 2. Career orientation 3. Hierarchical management structure 4. Impersonality Which of the following is a component of evidence-based decision making? Citeria elimination Data collection Subjective setting Brainstorming _____ include(s) paid vacations, sick days, life insurance, and retirement packages. 1. Incentives 2. Payroll management 3. Financial services 4. Benefits Which of the following is the last step of the planning cycle? 1. Maintain flexibility in planning 2. Develop evaluation methods 3. Develop goal commitment 4. Evaluate alternatives True or false: To enforce ethical labor practices for its suppliers, all a company must do is avoid purchasing from suppliers who violate these practices. 1. True 2. False What is the term used for the amount and number of raw materials, parts, and finished products that a company has in its possession? 1. Supplies 2. Material resources 3. Distributed materials 4. Inventory A company can be held legally responsible for its employees’ unethical behavior if _____. 1. the behavior went against company policy 2. the behavior included any type of criminal activity 3. the behavior occurred while the employee was at work 4. the behavior was associated with the employee’s position _____ occurs after an activity or process is completed. 1. Analysis 2. Evaluation 3. Feedback 4. Standardization If a whistleblower is fired for reporting misconduct within their organization, the company can be forced to _____. Select all that apply. 1. give the employee his or her position back 2. pay massive fines to the Sentencing Commission 3. pay the employee any pay that was lost from being fired 4. implement programs to encourage future whistleblowers Who typically conducts face-to-face interviews with candidates once they have been screened? Human resources recruiters Hiring managers Executives Potential co-workers The pressure of a tight deadline leading to increased productivity is an example of _____. beneficial conflict conflict resolution emotional conflict social cohesiveness True or false: Without a balanced scorecard, executives focus on only one or a few aspects of the organization. True False In management, there are two types of ______, and they are strategic and tactical. 1. Organizing 2. Planning 3. Leading 4. Controlling If an employee is having workplace problems, HR can put them on _____ instead of terminating the employment. 1. assignment 2. probation 3. promotion 4. engagement What is the name of the bias where managers show favoritism to those within their favored circle? 1. Ingroup bias 2. Clique bias 3. Positivity bias 4. Discrimination bias Dina owns a bicycle shop with a unique culture. She wants to communicate this clearly to all stakeholders including employees, suppliers, and customers. Which of the following should Dina use to communicate? 1. Values statement 2. Stories 3. Layout 4. Rules and policies _____ refers to the availability of resources critical to a company. 1. Stability 2. Complexity 3. Resource scarcity 4. Uncertainty A certain employee has a reputation for being difficult to get along with, somewhat emotionally imbalanced, and unpredictable in his moods. However, he also has an unusually high ability to see things realistically and is a dynamic and productive worker when he is engaged in a project. What personality trait is strongly represented in this employee? 1. Extraversion 2. Conscientiousness 3. Neuroticism 4. Openness The balanced scorecard is a system used by organizations to do which of the following? Select all that apply. 1. Prioritize projects 2. Measure performance 3. Optimize hiring of personnel 4. Communicate with customers In general, this management theory uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories. Which of the following is a disadvantage of group decision making? 1. Creative ideas 2. Groupthink 3. Diversity of views 4. Empowerment There are three kinds of ____ plans. They are single-use plans, standing plans, and budgets. Google tells its employees “Don’t be evil.” This is an example of Google’s organizational _____. 1. management 2. recruitment 3. structure Which of the following types of information would NOT typically be collected as part of a job analysis? 1. Personality type of the previous employee holding the position 2. Tools and equipment used 3. Job context 4. Knowledge and skills needed Which of the following is a disadvantage of organizational control? 1. Financial instability 2. Strained communication 3. Increased costs of business 4. Lessened productivity and efficiency Which of the following is NOT the manager’s responsibility when it comes to offering fair compensation? 1. Knowing what other companies’ salaries for similar positions in your market 2. Discussing one employee’s compensation with another employee. 3. Asking for more compensation for employees with more education and skills 4. Negotiate compensation within the company and with the employee 1. 2. Organizational authority is traditionally characterized by: a. chain of command b. empowerment c. behavioral informality d. reengineering e. all of these Which step might a business take if it wants to focus on customer-centricity? 1. Offering stock options to employees 2. Offering free food and snacks to employees 3. Encouraging employees to answer questions 4. Encouraging employees to work together in teams Corporate social responsibility can take which of the following forms? Select all that apply. 1. philanthropy 2. volunteerism 3. environmental efforts 4. employee minimum wages The _____ offers job protections to individuals when they are called to uniformed service. 1. Uniformed Service Employment Rights Act of 1994 2. Genetic Information Nondiscrimination Act of 2008 3. Age Discrimination in Employment Act of 1967 4. Family Medical Leave Act of 1993 Which of the following terms is associated with leadership rather than management? 1. Administration 2. Innovation 3. Control 4. Details True or false: The working style of American employees is the same as the working style in the global market. True False A manager who believes in the principles of transactional leadership is facing a situation where his team is on a tight deadline. He doesn’t know if they will be able to meet the deadline unless they work overtime hours at a faster pace than usual. Which of the following actions might he be likely to take? Remind the team of the importance of customer service Offer a half-day of paid time off to the entire team if they meet the deadline Speak to each team member individually and ask a personal favor of additional effort and commitment to the job Challenge the team members to show that they are the best team in the organization by meeting the deadline Which of the following terms is associated with management rather than leadership? 1. Change 2. Stability 3. Vision 4. Inspiration Which of the following is an example of formal leadership? 1. At an industry-wide ceremony, a CEO of a large company accepts an award as the outstanding CEO in the field for that year. 2. A marketing team has been assembled, but no one has been appointed the head of the team, so one individual assumes that responsibility and begins to organize the meeting. 3. An intern goes above and beyond his duties and presents an insightful financial analysis to his supervisor. 4. A manager assigns a task to an employee, but the employee is left to make his own decisions about the best way to accomplish the task. For a _____ to be effective, it needs to tell employees where the organization is going and what it will do to get there. 1. value statement 2. short-term plan 3. mission statement 4. tactical proposal Mary Parker Follett, a humanistic management theorist, believed _____, a noncoercive power sharing, is an effective way to operate power in an organization. 1. acknowledgment 2. integration 3. empowerment 4. facilitation Managers can promote motivation by _____. providing the same, general, fair motivators for all employees expecting each individual to control whether his own basic needs (such as safety) are met in the workplace or not finding out what each employee cares about individually hiring only employees that exhibit strong self-motivation finding out what each employee cares about individually According to Gen. McChrystal, “To defeat a _____, we had to become a _____.” 1. modular 2. matrix 3. network 4. method Companies face very little uncertainty in their strategic business environments. Which of the following is a broad and inspirational statement intended to get support from stakeholders? 1. MBO 2. SWOT 3. Vision 4. Values Which of the following is NOT an advantage of teams in the workplace? 1. Customer satisfaction 2. Improved product and service quality 3. Higher prices of products sold 4. Efficiency in product development A _____ defines what the organization believes in and how people in the organization are expected to behave. 1. mission statement 2. vision statement 3. values statement 4. management statement Which of the following is NOT one theory for why unionization has decreased in the United States since the 1950s? 1. People perceive unions negatively. 2. Laws offer protections to employees that unions once did. 3. Workers find it easier to find other jobs. 4. American corporations have made an effort to get rid of unions. Kylie is putting together a task force to address falling sales in her company’s Tokyo office. If she wants to include input from the Tokyo employees, what type of team will Kylie need to assemble? 1. Project 2. Virtual 3. Self-managing 4. Cross-functional Personal and particular experiences that color how people view the world and how they communicate, or _____, can cause a message to be misinterpreted. 1. filtering 2. semantics 3. selective perception 4. information overload What are some of the advantages of active listening? Select all that apply. 1. The listener enjoys a more equitable relationship with the speaker. 2. The listener can concentrate more clearly what the speaker is actually saying. 3. The listener is able to communicate his or her own opinions to the speaker better. 4. The listener conveys to the speaker that he or she cares about them and their opinions. _____ online training, which employees can work through on their own, is good for technical skills like software skills and safety procedures . 1. Shadowing 2. Self-paced 3. Hands-on 4. Formal If a company is trying to change its culture, and its leaders prove resistant to change, the company may need to _____. 1. replace the leaders 2. create a stronger sense of urgency 3. change the look and feel of the workplace 4. improve communication about the change Which of the following is an example of an extrinsic source of motivation? 1. Individual beliefs 2. Sense of accomplishment 3. Bonus pay Which of the following is not a factor for conducting effective brainstorming? 1. Select an inexperienced group leader 2. All ideas are acceptable 3. Criticism is not allowed 4. The more ideas, the better Which of the following management theorists helped develop human relations management? Max Weber Mary Parker Follett Henri Fayol Frederick Taylor A job specification summarizes the basic tasks, duties, and responsibilities of a job, and a job description summarizes the qualifications needed to successfully perform the job. Which of the following are necessary to create positive group dynamics within a team? Select all that apply. 1. Trust and respect 2. Lack of conflict 3. Honesty 4. Strong leadership 5. Acceptance 6. High skill levels One of the benefits of planning is how it _____. 1. improves vertical integration of departments 2. encourages people to work toward goals 3. increases employee retention What is most often the appropriate organizational response when employee stress levels are unreasonably high? 1. Provide employee training in how to manage the high stress levels 2. Hire only employees who excel under high-stress situations 3. Make changes that lower employee stress to reasonable levels 4. Organizations are not responsible to manage stress; employees are From a competitive standpoint, resource similarity means that the strategic actions your company takes could probably be matched by your direct competitors. True Collaboration is the phase in the growth cycle when the key leaders, managers, and other employees get together to create a better structure. True False True Incentives for reporting corporate crimes may include _____. 1. cash rewards 2. public recognition 3. avoiding incarceration 4. immunity from prosecution Most companies compete directly with all the businesses in their industry. 1. True 2. False Managers can make new employees feel welcome by assigning a(n) _____ to help learn the ropes and answer questions. 1. supervisor 2. mentor 3. investor 4. stakeholder Diversity can lead to _____ when employees come from different cultures. 1. harassment 2. layoffs 3. miscommunication 4. promotions According to the S.M.A.R.T. guidelines, goals should be _____. 1. service-oriented 2. measurable 3. rational 4. tactical Matrix departmentalization is a hybrid structure in which two or more forms of departmentalization, such as the product and functional forms are used together. True [Show More]

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