COM 312: Final Exam Study Guide: Questions & Answers: Updated A+ Guide

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Conflict Should be accepted as a fact of life. (Ans- True According to our textbook, conflict may exist even when people are not arguing or even talking to each other. (Ans- True Effective c... onflict managment occurs when our communication behavior produces an outcome that is satisfactory to everyone concerned. (Ans- True Communication skills are innate; they are not learned. (Ans- False When conflicts arise, they arise because of the way both peolpe act with respect to one another. Both people in a conflict situation contribute to the emergence of conflict. (Ans- True The transactional model of communication emphasized the end product of communicating (convincing, persuading, controlling, or dominating others) whereas the linear view emphasizes the exchange of verbal and nonverbal messages in an attempt to better understand one another's perspective and create shared meaning. (Ans- False Parties involved in conflict can always agree on and identify a specific behavior as the trigger for that conflict. (Ans- False You and your roommate differ on how much clutter is "too much". According to the text, this is an example of: (Ans- Incompatible goals My husband and I each value education and want our children to do well academically. I think our children should not be allowed to play video games or watch more than one hour of television per day during the week so that they have more time to study. My husband thinks that is overly restrictive. This has become a source of conflict for us. According to the text, this is an example of: (Ans- Incompatible means In the author's view, interpersonal conflict: (Ans- Requires interdependence. According to our textbook, which of the following refers to communication behavior a person employs based on his or her analysis of a conflict situation that involves alternative ways of dealing with conflict? (Ans- Conflict management According to our textbook, which of the following refers to "Only one alternative in which parties solve a problem or issue and expect it not to arise again?" (Ans- Conflict resolution. Which of the following is FALSE? (Ans- All conflict management should result in conflict resolution. When it comes to interpersonal conflict, (Ans- The closer the relationship, the more likely conflict becomes. The text describes the process view of conflict as having _ stages (Ans- 5 [Show More]

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