MKT-310-WK-7-Quiz-5-Chapter-11-Retail Management All-Possible-Questions

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1) A retailer structures and assigns tasks, policies, resources, authority, responsibilities, and rewards through ________. A) a retail organization B) human resource management C) an organization... chart D) job enlargement Answer: A Diff: 1 Page Ref: 310 Skill: Terminology/Concept 2) A disadvantage of delegating a retail task to another party is ________. A) that the designated party may be able to automate the task B) that the target market may not desire the task C) the loss of control over the activity D) that the designated party may conduct the same task for noncompeting retailers Answer: C Diff: 2 Page Ref: 311-312 Skill: Terminology/Concept 3) In specialization, each employee is responsible for ________. A) a clearly defined position B) a limited range of functions C) the tasks outlined in his or her job description D) the quality and quantity of his or her work Answer: B Diff: 1 Page Ref: 313 Skill: Terminology/Concept 4) A major advantage of specialization is ________. A) the need for fewer employees B) the generation of broad-based potential managers C) less employee boredom D) reduced training Answer: D Diff: 1 Page Ref: 313 Skill: Terminology/Concept 2 5) A job description contains an outline of ________. A) jobs that are classified through product classification B) job title, objectives, duties, and responsibilities C) superior/subordinate reporting and communication relationships D) job objectives mutually agreed upon by employee and superior Answer: B Diff: 1 Page Ref: 313 Skill: Terminology/Concept 6) A functional classification for a car dealer would classify jobs into which of the following divisions? A) subcompact, compact, and SUV B) sales promotion, repairs, car sales, and store operations C) new car, new truck, used car, used truck D) main dealership and branch dealership locations A, B, and C Answer: B Diff: 2 Page Ref: 313 Skill: Terminology/Concept 7) A product classification for a greeting card retailer would classify jobs into which of the following divisions? A) Hallmark, American Greetings, and Gibson B) main store and branch store locations A, B, and C C) buyer, sales personnel, store manager, and assistant store manager D) greeting cards, gifts, wrapping paper, and school supplies Answer: D Diff: 2 Page Ref: 313 Skill: Terminology/Concept 8) The ________ method of job classification places store-based personnel under the direct control of the branch manager. A) functional B) interdivisional C) geographic D) product Answer: C Diff: 2 Page Ref: 313 Skill: Terminology/Concept 3 9) Reporting relationships among employees within a retail firm from the lowest levels to the highest levels are described in the ________. A) hierarchy of authority B) job description C) management by objectives D) management by exception Answer: A Diff: 2 Page Ref: 314 Skill: Terminology/Concept 10) In a flat organization, ________. A) a large number of subordinates reports to one supervisor B) communication is impeded by the large number of organizational layers C) too few employees generally report to one executive D) an organization may appear impersonal to employees Answer: A Diff: 1 Page Ref: 314 Skill: Terminology/Concept [Show More]

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