COM-312 Final Exam 50 Questions with Verified Answers,100% CORRECT

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COM-312 Final Exam 50 Questions with Verified Answers Which form of alternative dispute resolution gives parties the most control in determining their own solutions to their conflict? - CORRECT ANS... WER Facilitation A person who is caught up in what has happened to her or him and uses the story to get sympathy from others may be caught up in the "eddy" of: - CORRECT ANSWER Victimization Individuals are more likely to renegotiate a relationship through forgiveness when they know which of the following? - CORRECT ANSWER All of the answers are correct Which of the following contexts would be appropriate for mediation? - CORRECT ANSWER All of the answers are correct Which of following statements is false? - CORRECT ANSWER Mediators need to be content experts in the area of dispute Which of the following is NOT a limitation of mediation? - CORRECT ANSWER It requires the parties to be involved in their own decision-making process Feelings rise from a generalized state of arousal we call emotion - CORRECT ANSWER True Lori traditionally hosted Thanksgiving dinner at her house for 10-15 relatives. Rarely did the guests help her with dinner, clean up, or even say, "Thank you." This went on for so long that she resented hosting the dinner. This year she assigned each person to bring a dish or do a particular task. A few guests opted out, but the remainder came to dinner, and everyone (including Lori) had a good time. Lori's anger served the important function of: - CORRECT ANSWER Setting boundaries Unlike giving forgiveness, receiving forgiveness is a simple task. - CORRECT ANSWER False Which of the following is a characteristic of forgiveness? - CORRECT ANSWER Acknowledging the truth about what happened _____ are more likely than _____ to cover up sadness. - CORRECT ANSWER Men; women Which of the following statements is false about assessing interests in negotiations? - CORRECT ANSWER Relational and identity issues are rarely important in negotiations. "If you think you are going to walk out on me, I'll make sure your parents know everything you did when we were living with them" is an example of what type of hurtful message? - CORRECT ANSWER Threat Which of the following is a similarity between arbitration and adjudication? - CORRECT ANSWER Both empower a third party to decide the outcome of a conflict. _____ are more likely than _____ to cover up anger. - CORRECT ANSWER Women; men Collaborative conflict management requires: - CORRECT ANSWER All parties to give their best communication efforts Which of the following is a guideline for responsible expression of anger? - CORRECT ANSWER People should work to find the stimulus of their anger Too little sadness can result in - CORRECT ANSWER distorted emotional expression A common misconception about forgiveness is that it excuses the behavior of the transgressor seeking forgiveness. - CORRECT ANSWER True Mediation works best when conflicting parties: - CORRECT ANSWER Are emotionally mature Which of the following is NOT a basic assumption of integrative negotiation? - CORRECT ANSWER Limited resources do not exist Which of the following is not an advantage of mediation? - CORRECT ANSWER Mediation allows the conflicting parties to disagree on the settlement. Which of the following is a basic assumption of distributive negotiation? - CORRECT ANSWER The underlying motivation of negotiation is competitive. Part of the process of forgiving someone is to face the anger you feel. - CORRECT ANSWER True One important part of expressing anger in a responsible manner is: - CORRECT ANSWER All of the answers are correct. Making high demands and conceding slowly are patterns of a competitive bargaining approach. - CORRECT ANSWER True Which of the following statements is true? - CORRECT ANSWER Emotions can be managed. Which of the dimensions of interpersonal conflict is most relevant to the discussion of offering and accepting forgiveness? - CORRECT ANSWER Interdependence Fear and anxiety often influence our choices in conflict management. - CORRECT ANSWER True Because mediation relies on agreements developed by all of the parties to the conflict, mediation brings which of the following advantages to other forms of dispute resolution? - CORRECT ANSWER A mutual stake in the resolution is promoted Which of the following is a disadvantage of integrative bargaining? - CORRECT ANSWER All of the answers are correct Sarah has recently been robbed and is leery of leaving her apartment if unnecessary. According to Layton's forgiveness process, Sarah is in the midst of which of the following steps? - CORRECT ANSWER Injured Innocence Brett has clobbered his brother Tyler over the head with a toy. Immediately, their mother pulls Brett aside and tells him to go over to his brother and apologize. Brett glances in Tyler's direction and says (with a bit of sarcasm) "Sorry." Brett's apology is an example of which of the following forms of apology? - CORRECT ANSWER Compelled apology Mediation, by definition, allows participants to manage their own conflicts, and ultimately, their outcomes. - CORRECT ANSWER True An effective apology includes making amends for the wrongdoing. - CORRECT ANSWER True The question "Am I willing to consider forgiveness as an option?" is most closely related to which of the following stages of forgiveness? - CORRECT ANSWER Decision Why is "expanding the pie" an effective way of negotiating collaboratively? - CORRECT ANSWER It attempts to expand scarce resources available by altering the conflict structure. When Lisa says to her husband, "You'd make a lousy father," she is communicating which type of hurtful message? - CORRECT ANSWER Evaluation Emotions are: - CORRECT ANSWER neither "good" nor "bad," they just "are" From a competitive approach, principled negotiation may appear weak. According to the authors of your text, strength or toughness comes in the form of: - CORRECT ANSWER Firm flexibility Which of the following is a misconception of emotion in conflict? - CORRECT ANSWER Emotions will hinder good decision making Which of the following is NOT necessary for an effective apology? - CORRECT ANSWER Promises of not engaging in the offensive behavior again Luckily, negotiation is similar in all cultures, so once you've learned what is negotiable in one culture, you'll be ready for other cultures. - CORRECT ANSWER False Which of the following is NOT true of competitive bargainers? - CORRECT ANSWER They will recognize and enhance interdependence. Because anger is such a negative emotion, you should never express it. - CORRECT ANSWER False Which of the following is a potentially constructive way to balance power in a negotiation? - CORRECT ANSWER Hiring a mediator to help you Which of the following is a potential advantage of using adjudication to manage conflicts? - CORRECT ANSWER Power imbalances may be corrected. Which form of alternative dispute resolution gives parties the most control in determining their own solutions to their conflict? - CORRECT ANSWER Facilitation Which emotion has been termed the "moral" emotion? - CORRECT ANSWER Anger When an authority listens to both sides of a dispute, questions the parties to the conflict, and then renders a judgment that both parties have agreed ahead of time to accept, which of the following intervention strategies is at play? - CORRECT ANSWER Arbitration [Show More]

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