2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 1

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2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 1 ( DISTINCTION) Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great struct... ure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations, .P3 – Research methods a business can use to make improvements to the customer service provision, M1 – Analyse how legislation and regulation impacts on customer service provision in a selected business, M2 – Analyse different methods of monitoring customer service for a product or service in contrasting businesses, D1 - Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations and D2 – Evaluate the benefits of improvement to customer service performance for the business, the customer and the employee. 14/A. P1 - Describe the different approaches to customer service delivery in contrasting businesses. 14/A. P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislations and regulations. 14/B. P3 – Research methods a business can use to make improvements to the customer service provision. 14/A.M1 – Analyse how legislation and regulation impacts on customer service provision in a selected business. 14/B.M2 – Analyse different methods of monitoring customer service for a product or service in contrasting businesses. 14/A. D1 - Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations 14/B. D2 – Evaluate the benefits of improvement to customer service performance for the business, the customer and the employee [Show More]

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