Final for Unit 4 Touchstone - Communication at Work

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COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Ingrid P. French Date: June 16, 2021 PART 1: CUSTOMER EMAIL STEP 1: Review the sce... nario and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line Shipment Delay Good morning Renee Colon, I am writing this email to extend my sincere-Apologize for the delay, second-notify you we are working to correct this error and ship you a new order in a timely manner. I have reviewed the purchase-error with my team, we want to extend an apology. You should expect your electronic refund within 10-14 days; please contact me if you have not received your refund. We appreciate your support and patience. We hope you accept our apologies and continue to remain the loyal customer that you have been for over 5 years. If you have any further questions, concerns, please do not hesitate to call or email me. Sincerely, Ms. Ingrid French [Show More]

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