WGU C215 Operations Management PVDC Final Exam Questions and Answers Graded A

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WGU C215 Operations Management PVDC Final Exam Questions and Answers Graded A Which definition is used for quality, evaluates how well a product performs its intended function? ✔✔Fitness for u... se 14 points for quality improvement ✔✔Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 ✔✔Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist ✔✔A list of common defects and the number of observed occurrences of these defects. scatter diagram ✔✔a plot of two variables showing whether they are related Control Chart ✔✔A graph that shows whether a sample of data falls within the common or normal range of variation. mean ✔✔A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation ✔✔-Causes can be identified and eliminated -e.g. poor employee training, worn tool, machine needing repair common causes or random ✔✔Stuff you cannot identify -Random causes that we cannot identify, unavoidable Cpk measures ✔✔How close one is to a target and how consistent one is with the average performance. -How closely it measures Six Sigma ✔✔Technical tolls and people involvement The empirical rule, 3 standard deviations. This is 3 sigma's. 6 sigmas and you are almost at 100% DMAIC DMAIC (Define, Measure, Analyze, Improve, Control) ✔✔a six sigma process that outlines the steps that should be followed to improve an existing business process define stage ✔✔includes the voice of the customer and value stream Job Design ✔✔It does not have anything to do with people. -The process by which managers decide how to divide tasks into specific jobs waiting time ✔✔-Screen patients and fast track those with minor ailments -amount of time a process has been waiting in the ready queue Service location decisions ✔✔-proximity to customers -Quality of life issues proximity to customers ✔✔-key factor of a location analysis for a service company -if you need to have a car repaired, you wont drive too far. [Show More]

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