INFO 3300 Exam 1 Study Guide

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INFO 3300 Exam 1 Study Guide What are the major roles of information systems in organizations? - ✔✔- supporting customer interactions - making decisions - collaborating on teams - gaining com... petitive advantage - improving individual productivity - managing operations What are some tactics to reduce churn? - ✔✔- Call your customers and get feedback - measure customer engagement - find what features make your product sticky - allocate your best reps - consider testing a longer term contract new companies should always strive for __________ - ✔✔monopoly What are the 3 important aspects of informations that determine quality? - ✔✔- Timelessness - Accuracy - Completness 4 components of an information system - ✔✔- people - technology - processes - data Business process management (BPM) - ✔✔is the field that focuses on designing, optimizing, and streamlining processes, taking into account the human element. efficiency is _____________: effectiveness is ________ - ✔✔- doing things right -doing the right things ________ is a job title commonly given to the most senior executive in an enterprise responsible for the information technology and computer systems that support enterprise goals - ✔✔Chief information officer (CIO) ________ is an executive level position in a company or other entity whose occupation is focused on scientific and technological issues within an organization - ✔✔Chief technology officer (CTO) ___________ is the senior level executive responsible for insuring information assets and technologies are adequately protected - ✔✔Chief security officer (CSO or CISO) _______ is a corporate executive charged with developing and implementing policies designed to protect employee and customer data from unauthorized access - ✔✔Chief privacy officer (CPO) ________ is an organizational leader responsible for managing intellectual capital and the custodian of knowledge management practices in an organization - ✔✔Chief knowledge officer (CKO) usually start with a small market segment that they can dominate - ✔✔- start up Startups are often _________ - ✔✔first movers not built on a new idea - ✔✔a small business ______ needs to g [Show More]

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