IAHSS Advanced Training for Healthcare Security Personnel 4th Edition Already Passed

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IAHSS Advanced Training for Healthcare Security Personnel 4th Edition Already Passed What is the primary role of a security officer in crime prevention? ✔✔Reduce the opportunity for a person t... o commit a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? ✔✔Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazard surveillance tour? ✔✔Correct them immediately. What is the purpose of crime analysis? ✔✔Identify problems and develop strategies to reduce the problems. Which of the following is easier and more cost efficient for an institution? ✔✔Building in security systems during the building design. Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. ✔✔Excellent Process improvement in customer service can be measured how? ✔✔Surveys, Monitoring Performance, Benchmarking, and Service Standards. ___________ can be an excellent way to measure customer service and improve performance. ✔✔Feedback What are elements in improving customer service? ✔✔Identify Customers, Attitude, Communication and Training. Communication is ______________. ✔✔93% body language and 7% words. Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? ✔✔Totality of circumstances. The major source of premise liability in healthcare is from _________ . ✔✔Slips and falls. Property owners have a _________________ duty to maintain the property in a __________________ condition. ✔✔legal... reasonably safe What elements are necessary to establish negligence in a premise liability case? ✔✔Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury. Which risk factors should security officers identify? ✔✔Burned out lights, breached fence lines and slip and fall hazards. Failure to conduct routine patrol can ultimately result in what? ✔✔An increase in security spending and a liability exposure. K-9 patrol teams can be particularly effective in dealing with which situation? ✔✔Emergency department violence. Bicycle patrol is? ✔✔Faster than foot patrol and a vehicle in heavy traffic. __________ patrol contributes, more than any other method of patrol, to excessive socialization. ✔✔Foot Security officers should have a valid driver's license if they are going to do what? ✔✔Operate a motorized vehicle, conduct vehicle patrols on client property or transport authorized personnel. A security officer responding to a crime scene should do what? ✔✔Respond as quickly as possible, observing all safety practices. After arriving at a crime scene, what should the security officer do first? ✔✔Protect his or her personal safety. Which of these is an example of factual evidence? ✔✔Physical evidence. Which of these should an office follow to be able to testify that the evidence presented has merit? ✔✔Proper chain of custody. Why are initial information gathering and proper note-taking key to a successful investigation? ✔✔1) They memorialize information gathered at the scene from those involved. 2) They refresh your memory for later report writing purposes. 3) They are subject to discovery in a criminal case and thus can be subpoenaed. When dealing with a personal-gain informant, what should the officer do? ✔✔Document the officer's interaction with the informant. Which of the following is not a recommended guideline when an outside agency conducts an undercover investigation? ✔✔Insist that all security department staff receive operational information. Before using any covert monitoring devices, the officer should do what? ✔✔Review applicable state and federal laws. Which of the following are characteristics of a covert or undercover operations protocol? ✔✔1) Strict, clear and concise. 2) Clearly spells out when covert operations can be performed. 3) Has safeguards in place to prevent improper behavior. What approach should be followed to determine appropriate protective measures and security and safety practices for off-campus facilities? ✔✔Security inspections and risk assessments What are three types of security-sensitive facilities that can be located off campus? ✔✔Centralized information technology/information services, patients records storage, and home healthcare worker services and programs. What are four of the most important protective measures and security and safety practices for off-campus facilities? ✔✔Ensure security polices and personnel are in place, duress alarms installed and operating and employees know how to use them, and employees report security incidents. What are three ways off-campus workers can communicate security emergencies? ✔✔Cell phone, overhead paging systems and pagers. What are part of the security officer's role in providing security services and protective measures at off-Campus locations? ✔✔1) Conduct the security risk assessments to determine what security protections are required at off-campus facilities. 2) Be alert to, identify, and report specific situations that encourage or make crime more likely at off-campus facilities. A forensic patient's criminal record should be disclosed to whom? ✔✔Security personnel only What organization provides training and education on preventing infant abduction? ✔✔National Center for Missing and Exploited Children Who should talk to the media about VIPs in your facility? ✔✔Public relations or administration personnel Homeless individuals who take shelter in your facility may commit what crimes? ✔✔Assault, theft and homocide Individuals with Munchausen syndrome may do what? ✔✔Refuse medical treatment What should be done about known gang members who require medical treatment in your facility? ✔✔They should be admitted under an assumed name. Infant abductions can be prevented by doing what? ✔✔Educating staff and parents. Who should take charge in dealing with combative patients? ✔✔Experienced medical staff members. Which is the most commonly used identification system in security plans to prevent infant abduction? ✔✔Four-bracelet system. Stalking can be defined as what? ✔✔Unwanted e-mails, photographing and obsessive phone calls. Your effectiveness in dealing with behavior problems depends on what? ✔✔Your verbal communications skills. There are how many routes of infections transmission? ✔✔Three: airborne, contact and droplet. Who requires that security officers be able to demonstrate age-specific competence when interacting with children and the elderly? ✔✔The Joint Commision The National Center for Missing and Exploited Children has published which of the following? ✔✔A booklet to assist in developing an abduction prevention and response plan. How can security and medical staff ease tension in an emergency department waiting room? ✔✔Form a system of constant communication. Which of the following is not an outward sign of gang activity? ✔✔A group comprised of the same ethnic origin. A healthcare security or police officer should do what during a labor dispute? ✔✔Remain objective. A healthcare security department should do this with any photographic or video evidence from a civil disturbance. ✔✔Turn it over to the organization's legal department. Which of the following is a challenge encountered by healthcare security when dealing with a VIP? ✔✔Increased access control, patient privacy and the news media. What is the term used to describe individuals who pose as licensed healthcare providers? ✔✔Medical imposters. The Joint Commission is a __________________ accrediting authority recognized by government agencies, insurance companies, and healthcare providers. ✔✔Voluntary The mechanism used to evaluate external potential adverse impacts on the hospital is called the _________________________ . ✔✔Proactive risk assessment. With regard to security in women's services areas, the standards of The Joint Commission and guidelines of the National Center for Missing and Exploited Children are what? ✔✔Mutually supportive. After the healthcare organization has identified the list of potential threats, prioritized the list, and selected those that would affect the facility, it must do what? ✔✔Implement procedures and controls to reduce or eliminate areas of vulnerability. Beginning in January 2008, under The Joint Commission's Emergency Management Standards the increased responsibilities of security include what? ✔✔Identifying the role of law enforcement and the National Guard at the facility during emergencies. Effective security requires balancing three elements: people, procedures and what? ✔✔Equipment Which of these is a system that provides continuous power to an alternating current line within a prescribed tolerance and protects against over-voltage conditions, loss of primary power, and intermittent brownouts? ✔✔Uninterrupted Power Supply (UPS) Which document contains requirements that must be complied with when electronic access control devices are used? ✔✔NFPA 101 What is the term for locking devices that prevents a door from being opened fro the egress slide for a period of time (usually 15 or 30 seconds)? ✔✔Delayed egress lock What is the most common type of credential reader used today? ✔✔Card reader. Which of the following is an example of an external incident? ✔✔Major incident with incoming casualties When does the initial response to a critical incident begin? ✔✔When the incident is reported When responding to a critical incident, what is the first action an officer should take? ✔✔Ensure the officer's safety Which of the following could cause critical stress? ✔✔Death of a co-worker, incidents involving children, experiencing threatening behavior or physical violence. _________________ produced by security personnel should always be viewed as important and conform to required formats. ✔✔Documentation Which of the following is not a criterion for defining a profession? ✔✔Strictly job performance Which of these continuing education topics is leas applicable to healthcare security? ✔✔Hazardous materials management Who must take responsibility for your advancement as a professional security officer? ✔✔You Who may offer to reimburse you for expenses related to professional advancement? ✔✔Your employer What is the role of IAHSS in the area of healthcare security and safety? ✔✔To help healthcare security professionals improve the performance of healthcare security officers [Show More]

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