ServiceNow Certified System Administrator Questions and Answers 100% Pass

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ServiceNow Certified System Administrator Questions and Answers 100% Pass What information does the System Dictionary (also called the Data Dictionary) contain? ✔✔describe database strcuture, ... make fields mandatory, make fields unique How to set UI Policy for all views? ✔✔Global Which of the following is a list of what the Service Catalog contains ✔✔Record Producers, Order Guides, and Catalog Items Which one of the following modules can be used to view field settings for a table? ✔✔Tables & Columns An Access Control is a feature of what type of security methodology? ✔✔Contextual Security What are two of the settings that can be made in the Contextual Security Manager? ✔✔Ability to set the maximum attachment size and specify the attachment file types What is generated from the Service Catalog once a user places and order for an item or service? ✔✔A request What does the acronym RITM stand for? ✔✔Requested Item T/F ? When an Incident form is saved, all the Work Notes field text is recorded to the Activity Log field. ✔✔T describe the purpose of and Order Guide ✔✔Order Guides provide the ability to order multiple, related items as one request. Which one of the following statements is true when using the slushbucket (also known as the List Collector) to design a Form? ✔✔When a field is moved from the Selected column to the Available column, the field is removed from the form. What is the primary purpose of the Impersonate feature? ✔✔To act as a different user for testing purposes describe the relationship between the Incident table and the Task table ✔✔The Incident table extends the Task table. steps to customize the background color of the Header Bar? ✔✔Banner and list caption background color > type in color code > Save > refresh page What is an Access Control defined and applied to? ✔✔Specific table or field example of a one-to-many table relationship? ✔✔The Task table[task] Assigned to field references the User table [sys_user]. Which can be performed by inbound email actions? ✔✔Create or update task records. What is the Retroactive Start field within an SLA Definition record used for? ✔✔Allows the SLA to set its start time to a specific day/time field from an earlier event. In an incident form, which one of the following is an example of a UI Policy? ✔✔Make the Priority field read-only What process does the Knowledge Base manage? ✔✔Document review cycle, which includes submission, feedback from Subject Matter Expert and publishing? What is a characteristics of how Import Set fields are mapped to fields on a target table? ✔✔A single Import Set field can be mapped to multiple fields on a target table. Where is data stored? ✔✔Tables In the application Navigator, how is the list of applications determined? ✔✔The list of applications is build according to the role(s) that have been assigned to the user. If a System Administrator wants to make a change to one of the global default homepages, the presence of which one of the following screen elements indicates that the Administrator is displaying the correct page on which to make the change? ✔✔Change layout What steps must Administrators do to create a new Catalog Item and have it display in the Service Catalog for users to order? ✔✔Create a new Catalog Item, add it to a category, and save. Which section of the ServiceNow GUI contains the global search feature? ✔✔Banner Incident, Problem, and Change tables extend which table? ✔✔Task [task] describes the differences between a client script and a Business Rule? ✔✔A client script runs on the client on load, on change of a field, or on submission of a save to the record. A Business Rule runs on the server before or after a record is loaded, inserted, deleted, or updated. Buttons, form links, and context menus are all examples of what type of functionality? ✔✔UI Action Which one of the following is true for a Service Catalog Item Request workflow? ✔✔A Catalog Task is only available for workflows running against Request Item [sc_req_item] table. What module in the Service Catalog application does and Administrator access to begin creating a new item? ✔✔Maintain Items What is the industry term used to describe the computing platform and solution stack that supports the delivering of web application? ✔✔Platform as a Service (PaaS) A __________________ is a user in the system that receives another user's messages like approval requests, meeting invitations, and other business messages. ✔✔Delegate permissions and user who belongs to more than one group? ✔✔When a user is a member of multiple groups, each group grants permissions to the user. Which one of the following statements is true for System Administrators who are deleting tables? ✔✔Only tables beginning with a "u_" can be permanently deleted. How is Coalesce used in Import Sets? ✔✔Using Coalesce, Import Sets may update existing records in a destination production table. What is Single Sign-on (SSO)? ✔✔A type of integration that enables a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again. In a typical ServiceNow instance, what types of users are in the system? Choose on list that orders from ..... ....... amount of seats. ✔✔1) System Administrator 2) Delegated Administrator 3) ITIL User 4) ESS User What tables stores each of the individual Service Level Agreement (SLAs) attached to particular tasks? ✔✔Task SLA (task_sla) Which is an accurate list of changes that a [Show More]

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