ServiceNow Certified System Admin 2021/2022 Questions and Answers with Complete Solutions

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ServiceNow Certified System Admin 2021/2022 Questions and Answers with Complete Solutions What are the different interfaces for accessing a ServiceNow instance? ✔✔1) Now Platform User interfac... e 2) Now Mobile App 3) Service Portal What are the three components of the Now Platform User Interface? ✔✔1) Banner Frame 2) Application Navigator 3) Content Frame What are the components of the Application Navigator? ✔✔1) All Applications 2) Favorites 3) Your History 4) Filter Navigator Group ✔✔A collection of users who share a common purpose Rol ✔✔A collection of permissions used to grant access to applications and other parts of the platform and assign security rights Base system roles ✔✔System Administrators Specialized Administrator Process User Approver Requester Users are represented by a record on what table? ✔✔[Sys_User] table Where can you locate product documentation? ✔✔docs.servicenow.com What are the available options in the User menu on the banner frame? ✔✔1) Profile 2) Impersonate User 3) Elevate Roles 4)Logout What is a list? ✔✔A list displays a set of records from a table. · Each row represents a record · Each column represents a field What role grant users the permissions to manage users, groups and roles? ✔✔user_admin What are the components of the banner frame? ✔✔1) Logo image 2) User menu 3) Global search 4) Connect Chat 5) Get help 6) Gear icon/Personalize instance settings What are some common types of Interfaces? ✔✔Homepage List Form Dashboard Knowledge Base Service Catalog What are the three different types if context menus in a list view? ✔✔List Context Menu Column Context Menu Record Context Menu What is the List Anatomy? ✔✔1) Title Bar 2) List filter / breadcrumbs 3) Column Heading 4) Column Header Search 5) Field Values What can be applied to a table list to isolate a subset of the data? ✔✔Filters What can be used to categorize flag and locate r [Show More]

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