WGU C846 Questions and Answers with verified Solutions

Document Content and Description Below

WGU C846 Questions and Answers with verified Solutions Service Enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific cos... ts and risks. Utility Fit for Purpose. Service does what it is meant to do. Warranty Fit for use. Assurance that a product or service will meet agreed requirements. Customer Defines requirements for service. User A person who uses services. Service Management A set of specialized capabilities for enabling value for customers in the form of services. Sponsor Authorizes budgets for services Cost The amount of money spent on a specific activity or resource. Value The perceived benefits, usefulness and importance of something. Organization A group of people that has its own functions with responsibilities and authorities to achieve specific objectives. Outcome A result for a stakeholder enabled by one or more outputs. Output A tangible or intangible deliverable of an activity. Risk Uncertainty of outcome. Can be good (opportunity) or bad (hazard) Utility A service must either support the performance of the consumer or remove constraints from the consumer. Warranty 1. Often relates to service levels aligned with the needs of service consumers. 2. Addresses such areas as the availability of the service, its capacity, levels of security and continuity. What are the 4 key concepts of service relationships? 1. Service Offering 2. Service Relationship Management 3. Service Provision 4. Service Consumption Service Offering A specific mix of services and products sold to a specific customer. Service Relationship Management Establishes and nurtures links between org [Show More]

Last updated: 1 year ago

Preview 1 out of 18 pages