NRF Customer service exam study guide (2022/2023) Graded A+

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NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how... much you know about the product • Get to know what the customer wants ✔✔Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to know why a customer did not make it in for a special sale • You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now ✔✔You finally located an item the customer asked for a while back Customer follow-up is always a good idea, no matter what the situation True or False ✔✔False How would you handle a situation where a customer wants a brand that you don't carry? • Convince him that your brands are better • Get permission from him to show the items you do have that meet his needs • Tell him that he won't find anything better than what you have • Smile and listen politely, but don't tell him you don't have his brand; show him your items anyway • Tell him you don't carry that brand then excuse yourself to serve someone else ✔✔Get permission from him to show the items you do have that meet his needs When the customer presents you with a problem, you sh [Show More]

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