NRF Customer service exam study guide (2022/2023) Graded A+

Document Content and Description Below

NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: ✔✔D.Get to know what the customer wants Which of the following are appro... priate reasons for following up with a customer? ✔✔B.You finally located an item the customer asked for a while back Customer follow-up is always a good idea, no matter what the situation:True or False ✔✔False How would you handle a situation where a customer wants a brand that you don't carry? ✔✔B.Get permission from him to show the items you do have that meet his needs When the customer presents you with a problem, you should ask her: ✔✔A.How she would like the situation solved Showing respect for a customer's business card means you should: ✔✔B.Make some comment to indicate you have read it If you don't have a warranty manual available or are unsure about a warranty answer, a resource to consider is co-workers or your supervisor:True or false ✔✔True You should keep your client records up-to-date and notify customers of merchandise you know is of interest to them:True or False ✔✔True When acting as a personal shopper, you should: ✔✔C.Select only items that fit her interest To keep the lines of communication open, the best question to ask: ✔✔D.Begin with who, what, where, when, how, or why You should record basic information that allows you to stay in touch with customers and specific information that reminds you of their purchases and preferences. True or False ✔✔True It is important to build a relationship with your custome [Show More]

Last updated: 1 year ago

Preview 1 out of 17 pages