NRF Exam 3 Questions and Answers with Verified Solutions

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NRF Exam 3 Questions and Answers with Verified Solutions What do you need to consider when communicating with a customer? ✔✔Needs & Interests Examples of Non-Verbal Communication ✔✔Body Lan... uage, Eye Contact, Voice/Tone, Handmotions, How close your standing Example of Compnay Policies ✔✔Attendance, Dress Code, Saftey, Technology, Scheduling, Customer Service Where do find company policies? ✔✔Employee or Company Handbook Reminders for apperance when going to work ✔✔Good Hygiene, Clean Clothes, Facial Hair Smile Teamwork ✔✔A Group of people working together to accomplish a common goal Characteristics of a Good Team Member ✔✔Listen more than you talk, collaboarte, don't gossip, do your best, respect Growthmindset ✔✔Your willingness to learn things 4 Steps to Problem Solving ✔✔Step 1: Define the problem Step 2: Identify Solutions Step 3: Choose a Solution Step 4: Take Action Time Management ✔✔The ability to use your time most effective Strategies for Time Management ✔✔Prioritize, Focus, Organize Customers are _________ important than other tasks ✔✔MORE * Customers are your top priority What does SMART goal stand for? ✔✔Specific, Measurable, Achievable, Results Oriented, Time Based Equation for SMART Goal ✔✔Verb (action) + Object + Measure + Time Feeback ✔✔Information about your job performance and ways you can improve Procrastination ✔✔Waiting until the last minute to do something Job Description ✔✔A statement about or describing a specific job (duites, puprose, responsabilities, working conditions etc.) EEO ✔✔Equal Employment Opportunity EEOC ✔✔Equal Employment Opportunity Commission - makes sure employers do not discriminate when hiring. Harrassment ✔✔unwelcome behavior based on things like race, age, disabilitiy, sex, etc. Elevator Ptich/Speech ✔✔a quick speech about yourself, often used to network open opportunities Job Application ✔✔a standard document that describes your interests, skills, expereince Resume ✔✔A personalized document that gives summary of your skills and expereince Networking ✔✔Connecting and builiding relationships with other people Interview ✔✔A discussion with a company that allows them to get to know you and your capabailities What to do pior to an interview? ✔✔o Research the company o Reread the Job Description o Rehearse your answer basic interview o Practice the commute or know where you are going o Have a contact number incase of an emergency o Prepare your professional clothes o Have copies of your resume o Get good night sleep o Prepare questions What to do on the day of the interview? ✔✔o Eat something light o Drink water o Review your materials and job description o Arrive early - 10 - 15 min early o Do not be late o Dress Professionally o Bring copies of your resume o Turn off your cellphone What to do during an interview? ✔✔o Eye contact o Body Language o Try to make a connection with the interviewer o Focus on what you can do for them o Listen to each question carefully and answer concisely o Give examples from past experiences o Talk about your previous training and schooling o Ask questions What NOT to Do during an interview? ✔✔§ Ask about salary § Have a negative attitude § Lie § Interrupt § Use Slang or swearing § Gum chewing § Use or touch your phone § Bring anyone with you What should you do after an interview? ✔✔Send a follow up email [Show More]

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