Introduction to Dealer CONNECT SS18DCWB (2022/2023) Rated A

Document Content and Description Below

Introduction to Dealer CONNECT SS18DCWB (2022/2023) Rated A Were are the service contract tab you find the sales performance of service contract ✔✔Performance Reports Recall central is an impo... rtant link that appears on ✔✔All DealerCONNECT tabs what information can you access on the VIP system ✔✔Service history Which DealerCONNECT tool tracks customers survey results, ranking their experience with sales and after sales personnel? ✔✔Customer Experience Dashboard where in the service contract tab can you find links to programs such as Mopar service excellence rewards? ✔✔Service Marketing and Incentive Program where on the parts tab can you research part availability ✔✔parts/ order inquires where can you find help with social media resources ✔✔FCA didgital - Dealer website and leads which of the following is accessible in the upper left hand corner no matter where you are on DealerCONNECT? ✔✔Recall central and dealership scorecard in what section of the Network tab can you enroll in the MarketMaster program, a research service that provides a market summary to help manages fine tune their marketing efforts? ✔✔Reports and Information where on the Customers expert tab can you find a checklist of the program standards. ✔✔Customer First 5-Pillar Resources which of the following can you find in the advocacy builders section, located in the dealer relations section of the service tab? ✔✔Best Practice from dealership professionals DealerCONNECT, an essential tool for ____, provides resources to order vehicles, sign up for training, order or return parts, assist service customers and access business- management tools. ✔✔both sales and after sales where can you access your training plan on the plan on the FCA performance institute learning center? ✔✔my learning Page Which section of the sales tab can use to help a customer better understand a vehicle feature? ✔✔vehicle delivery [Show More]

Last updated: 11 months ago

Preview 1 out of 3 pages